Technology boost for OCS COFFEE & TEA


S


B Software has observed that more and more operators in vended coffee and tea are taking advantage of technology and


data to improve their own performance as well as offer their clients better service. These operators are deploying a management


system focuses specifically on Office Coffee Service which integrates all their business processes, from installation to service calls, from


stock control to ingredient sales and from reporting to invoicing. Dan Varney, head of operations at SB Software, points out some


of the key highlights and benefits of the management system – Coffeemanager…


Coffeemanager Mobile: This allows you to deploy


Coffeemanager wherever you are, via your mobile device simply and at any time. Data transmits live seamlessly, to and from the field, client sites, the warehouse and the office. Wherever they are, service engineers can manage scheduled maintenance, recurring tasks like filters, and callout tickets alike Dan said: “Coffeemanager Mobile makes everything related to


office coffee better. Wholesale delivery drivers (or engineers) can do ingredients deliveries, and obtain signatures on their phones/tablets. They can collect signatures onsite for electronic POD for ingredients orders, or client approvals for completed service calls and specify and implement questionnaires – from vehicle checks, to site audits and temperature records – or anything you choose.”


Databridge: For estates combining machines with and without payment systems, Databridge is suitable for bringing visibility to the whole machine park. You can fit Databridge to any machine without a payment system and then keep an eye on the full picture.


Service: Process and manage inbound breakdown/service calls, and create service tickets, with total visibility of each job. Then service tickets can be allocated to the appropriate engineer, using automated routing or local knowledge. Service tickets are managed via the system, and the engineer processes each call through his mobile device, including signature capture on completion of task, and integrated invoicing. Water filter changes, or PAT testing, or other planned maintenance, can also be auto- planned: say goodbye to those spreadsheet reminders!


Wholesale: Coffeemanager enables you to process and manage inbound wholesale/ ingredient calls, and create orders, with total visibility of each order. Paperless throughout, wholesale orders are managed seamlessly through the system, right up to picking in the warehouse.


the swirl.


sales@4acesltd.com


winner of the vending paper cup of the year award. 4acesltd.com


01992 535774


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