NEWS | Industry Updates Signs of recovery as vending industry reports year-on-year growth
The vending industry is showing signs of a post- pandemic recovery, with 16% growth reported in the sector from 2020 to 2021, new research from the Vending & Automated Retail Association (AVA) has found. The findings from the
AVA’s annual Census for 2021, which consists of submissions from the operators of 310,000
machines around the UK, also highlighted the continued growth of cashless vending technology and micro-markets as the industry continues to pivot to meet the changing dynamics of the world. Whilst industry turnover remains down on 2019 figures, 16%
growth was recorded from 2020 to 2021, aided by increased revenues from hot beverages (up 16%), cold beverages (up 13%), snacks (up 16%) and food (up 19%). As the industry moves further away from the initial shock of the pandemic, Operators expect a further growth of 20% throughout 2022, aided by price increases and reduced home-working, combined with growth in the Coffee-to-Go market (up 20% from 2020 to 2021) and the unprecedented rise in the popularity of micro-markets, which saw a 25% growth from 2020 to 2021. The AVA’s findings reflect the ever-changing nature of the working world, with hybrid working seeing a reduction in the use of traditional workplace canteens and increased demand for micro- markets and ‘smart fridges’. Meanwhile, cashless operations continue to increase, with more
than 55% of pay-vend machines now having cashless systems, with an increasing amount being cashless only. Where cashless systems are fitted, two thirds of transactions (68%) are completed by card or phone, a significant increase on the 34% reported in 2017. The Census findings were revealed at AVA LIVE: On the Road @
EVOCA earlier this month, along with the results of the AVA’s latest Board elections.
Nayax in New Zealand
Nayax is expanding its influence in the southern hemisphere, by entering the New Zealand unattended retail market with its Onyx reader and cashless payment solutions. Nayax’s contactless card reader solutions
are designed for all kinds of unattended businesses including vending, self-service laundromats, kiddie rides, automated car washes, public transportation, and more. Dale Smorgon, owner of Ride On!
Entertainment, a global kiddie ride operator headquartered in Australia has been a Nayax customer since 2017. “We have already purchased Onyx devices for use in all of our New Zealand locations. Nayax enables us to
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provide our customers with state-of-the-art cashless payment options, and today makes up 75% of our Australian sales. As consumer behaviour regarding cashless payments is similar in the two countries, we expect to see the same impact in our operations in New Zealand. With installation an easy process, we are looking forward to optimising our business and sales with Nayax’s solutions,” says Smorgon. “As part of our global expansion strategy,
Nayax has been planning to enter the New Zealand market for several years and we’re excited that final certification of the Onyx contactless device is in sight. This
expansion will help unattended business operators of any size,” explains Dylan Winik, managing director of Nayax New Zealand. “Our complete solution offers a superior device with a comprehensive telemetry management system for cashless payments, with the full backing of our established support team to enable business owners to increase their revenue from the first day of operation.”
Adrian Pratt of Benders Cups was confirmed as Commodities
Representative, Jane MacDonald (Excel Vending) and Graham Kingaby (Montagu Group) were welcomed back to the Board as Operator Representatives and have been joined by Kelly Pugh of City Vending Services - who has agreed to be co-opted onto the board - and Stuart Coutts of Connect Vending. Chief Executive of the AVA, David Llewellyn, said: “It is welcome
to see that the industry is showing roots of recovery following the significant disruption caused by the COVID-19 pandemic. “Operators have shown significant creativity in their response to
the key challenges in 2021, modifying their approach to ensure profitability despite hybrid working. “Despite further challenges on the way - whether staffing,
rising costs, supply chain issues or potential new legislation - it is important to remain optimistic about an industry that has never failed to show agility and resilience. Shifts in demand and consumer habits bring with them new opportunities, and we anticipate this to be especially true in the next year, as clients feel the need to improve their facilities and catering offerings to entice employees back into the office.” For further information on the AVA and its Census, visit:
https://www.the-ava.com/.
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