SMART VENDING


Get ahead by embracing AI, automation and IoT


The Vending & Auomated Retail Association (AVA) explores what is driving developments in smart vending technology and how this benefits operators, end users and the industry


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mart vending solutions are changing


the vending and automated retail sector, combining AI, IoT and cashless payments to improve efficiency and enhance user experience. A smart vending machine is able to perform advanced functions such as accepting various forms of payment, providing real-time inventory updates, and collecting data on customer behaviour.


This evolution in vending is driven by changing consumer habits, rising operational costs and technological advancements, ensuring vending remains a competitive solution in the retail landscape.


LATEST TRENDS IN SMART VENDING: 1. Cashless and digital payments • With 85% of pay-vend machines now cashless, vending aligns with modern payment preferences.


• Mobile apps, QR code transactions and open-loop payment systems ensure seamless purchases. https://www.shutterstock. com/image-photo/generative-ai-artificial-intelligence-generate- text-2547021041


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2. AI-driven personalisation & data analytics • Machine learning algorithms track purchasing habits, enabling personalised product recommendations and promotions.


• Dynamic pricing and stock optimisation reduce waste and enhance profitability.


3. IoT-enabled remote monitoring • Operators can track stock levels, troubleshoot issues and perform predictive maintenance remotely.


• Real-time data minimises machine downtime, improving customer satisfaction.


4. Smart fridges, micro-markets & staffless stores • Unattended retail solutions, such as smart fridges and AI-powered vending kiosks, offer fresh food in high-traffic locations.


• Micro-markets provide an expanded product range while reducing labour costs.


5. Sustainability and energy efficiency • Eco-friendly refrigeration, LED lighting and power-saving technology cut energy consumption.


• Automated recycling features comply with EPR and DRS regulations, enhancing sustainability.


BENEFITS FOR OPERATORS, CONSUMERS AND THE INDUSTRY: • Operators: Increased sales, lower maintenance costs, and real-time operational insights.


• Consumers: Faster, personalised service with better product variety.


• Industry: Higher efficiency, improved regulatory compliance, and stronger alignment with evolving retail trends.


With smart vending solutions expanding beyond traditional vending, businesses that embrace AI, automation and IoT will stay ahead in the growing unattended retail sector, the AVA predicts.


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