SmartVend gives everything you need to manage your business by providing complete transparency into business performance, identifying opportunities to drive efficiency, reduce costs, increase sales, and grow your profits.


With a host of new features, SmartVend is a flexible, cloud-based solution that eliminates the need for on-premise servers. The comprehensive vending management system covers everything from stock and service to micro markets and touchless payment, with customisable features that put you in control.


Joanne Vinton-Bullwinkel, Vianet’s Head of Product said, “We promised customers that the latest SmartVend releases would be worth waiting for and that is certainly the case. There are lots of fantastic new features in the latest releases that will really make a difference for our customers.


We are investing significant resource into delivering smooth integrations and will be working closely with customers through 2023 to ensure SmartVend is the industry’s obvious choice.”


What Does SmartVend Offer Vending Operators SmartVend’s stock management tool allows complete visibility from warehouse to machine. The easy to use stocktake functionality ensures you have the stock when and where you need it, minimising unnecessary loads, machine visits and fuel costs – whilst maximising availability.


The service dashboard provides a live view of performance across your estate, helping to ensure service levels are maintained, machine downtime is minimised, and customers are receiving the best possible service. All whilst keeping a keen eye on profitability!


The stock and service functions within SmartVend are supported by an intuitive mobile app, enabling operators and engineers to work effectively from the field or office.


Scanning cash bags at the point of collection reduces input errors and allows for easy cash reconciliation. The SmartVend cash management tool compares data captured in the field/by machine to that counted in the office, highlighting any discrepancies, and removing the possibility of revenue loss at every step.


Your workforce becomes instantly more effective with the customisable prompts that can be set up against machines, sites and/or operators and are triggered by time/date, or an event; for example, a weekly vehicle checklist. This allows users to add both mandatory and non-mandatory actions, notes, alerts, reminders, requests for information and/or checklists for operators to complete during their route.


Vianet have also revisited existing functionality to ensure it meets the standards set by the new features and additions. This included making significant improvements to the way routes are scheduled, allowing customers to set their own specific thresholds and making re-assignment and changes to routes as easy as possible.


The new estate map gives users an overview of their entire estate with customisable Red-Amber-Green status’ that ensure operators have an at a glance live view of the issues that matter the most.


Pro-active ‘pick lists’ based on current and predicted stock levels ensure operators have the stock they need before


they leave the depot – by machine and product. A ‘red route line’ on the map easily identifies routes with insufficient stock to complete the route.


With kerbside scanning, operators will have the ability to audit each machine from their vehicle, providing real-time accurate stock information.


The new SmartVend finance module will ensure seamless integration with third party finance solution providers. Additionally, there are many other features in development that Vianet look forward to showcasing to the industry in 2023.


Vianet’s End-to-End Solution


SmartVend works seamlessly with Vianet’s award-winning contactless payment and telemetry products, making it the industry’s only cloud-based, end-to-end solution, with over 52,000 connected devices and 7m transactions monthly.


Vianet are committed to making life easier for operators and engineers. We believe flexibility and great customer experience are also key to industry-leading products – that’s why SmartVend will soon integrate free of charge with other third-party contactless payment providers.


Mark Parry, Vianet’s Commercial Director said, “The outlook for the vending industry is really encouraging and Vianet are committed to supporting customers on the journey. The flexibility of the SmartVend cloud-based vending management system and its seamless integration of automated data, is supporting our expansion into new UK and European markets.


Alongside our award-winning payment and telemetry, SmartVend provides our partners with the technology to continually adapt to the fast paced and ever-changing world we live in.”


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VianetAssist provides customers with a cost-effective solution to stay connected and finance contactless payment solutions.


To find out more about SmartVend, visit www.vianetplc.com


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