Ventilat


Vent ation tilation


resolution. Complaints should be dealt with as a priorit


; returns replaced promptly; and in the


esolution. Complaints should be dealt with as a priority; returns replaced promptly; and in the case of incorrect ordering, exchanged or credited without dela . At National entilation these are a eal priority and as a demonstration of the quality that the customer receives, returns ar under 0.8%of products sold


case of incor ect ordering, exchanged or credited without delay. At National Ventilation these are a real priority and as a demonstration of the quality that the customer receives, returns are under 0.8% of products sold.


Oftften, when a customer gets in touch with a wholesaler they need the products fafast. To achieve this canmean an overflowing


en, when a customer gets in touch with a wholesaler they need the products fast. To achieve this can mean an overflowing


warehouse to ensure that the required product is in stock. But there is another wa . Some companies, such as National entilation, stock the products themselves and dispatch themt where they are needed, next day inmost cases This can be directly to site or to the wholesaler – eeping customers happy and freeing up space in warehouses To offe


warehouse to ensure that the required product is in stock. But there is another way. Some companies, such as National Ventilation, stock the products themselves and dispatch them to where they are needed, next day in most cases. This can be directly to site or to the wholesaler – keeping customers happy and freeing up space in warehouses. To further enhance the service on offer from National Ventilation, large orders can, by ag eement, be packed by individual building


o further enhance the service on


ffer fromNational entilation, large orders can, by agreement, be packed by individual building


plots, and segregated by flat, house or room, to aid with the distribution of the goods on sit


plots, and seg egated by flat, house or room, t aid with the distribution of the goods on site.


Quality assuredQuality assured When who esalers put in an orde When wholesalers put in an orl der tr to a o a


manufacturer, they want to be sure that they’ll get what they ordered. So it s important to wor with companies that ha e good quality control processes to guarantee high levels of accurac ook fofor companies that ha e systems in place such as double checking of orders, randomQC checks and close relationships with their car iers o ensure delivery accuracy too


manufafacturer,r, they want to be sure that they’ll get what they ordered. So it’s important to work with companies that have good quality control processes to guarantee high levels of accuracy. Look for companies that have systems in place such as double checking of orders, random QC checks and close relationships with their carriers to ensure delivery accuracy too.


For wholesalers looking to grow their share of the whole house ventilation systemsmarket, it is ery beneficial to be able to assist contrac or customers with a ventilation design service Some companies, such as National entilation, offe


or wholesalers looking to g ow their share of the whole house ventilation systems mar et, it is very beneficial to be able to assist contractor customers with a ventilation design service. Some companies, such as National Ventilation, offer this ffor free with the ability to turn around designs in 48 hours, and often quicker. Services


ffer this fo or free with the ability to turn around designs in 48 hours, and oftf en quicker. Services


like this enable wholesalers to supply contractors with a full design and quotation including unit calculations; a full kit list; recommended duc outes; as well as a free pr


their customers al making the proce ensure the design


ess to infi will perfo


ss simple fo ik


order site visit t ormas intended - or wholesalers and


like this enable wholesalers to supply contrac ors with a full design and quotation including unit calculations; a full kit list; recommended duct routes; as well as a free pre-order site visit to ensure the design will perform as intended - making the process simple ffor wholesalers and their customers alike.


Access to nformation nowledge is powl


Knowedge is powe so it’s essent al wholesalers and their customers can find all the information they need, wherever they ar


ormation er so itr


owing number ofmanufafacturers offe ffering free


and their customers can find all the infoformation they need, wherever they are. There are a growing number of manufacturers offering free Apps to helps electricians and wholesalers easily find the products they need at the touch of a button. This allows electricians to find the right product fofor the job or check installation details in echnical brochures at any time, nomatter wher .Meanwhile fofor wholesalers itmeans tly and easily find a product t


s essential wholesalersi There are a


Apps to helps electricians and wholesalers easily find the products they need at the touch of a button. This allows electricians to find the right product for the job or check installation details in technical brochures at any time, no matter where they arthey are. Meanwhile for wholesalers it means they can swiftthey can swifftly and easily find a product to show a customer without having to flick through brochures. Some Apps, such as National


show a customer without having to flick through brochures. Some Apps, such as National Ventilation’s Know How App, allows everything o be downloaded so they are available offline oo, ideal when wifi signal is poor on sit


entilations Know How App, allows everything to be downloaded so they are available offline too, ideal when wifi signal is poor on site.


Providing a good service for both wholesalers and their customers is essential. National entilation combines traditional customer service values, where the customer can always talk to a knowledgeable person rather than a machine, with fo


oviding a good service fofor both wholesalers and their customers is essential. National Ventilation combines traditional customer service values, where the customer can always talk to a knowledgeable person rather than a machine, with fforward thinking services, such as the Know How App and a first-class design service. Add to this that National entilation don’t sell through any other channel and so they act as an expert ventilation department fofor wholesalers, on call whenever needed and with everything wholesalers need This all adds up t National entilation being trusted by its customers to always go the extramile


orward thinking services, such as


the Know How App and a first class desig service. Add to this that National Ventilation don’t sell through any other channel and so they act as an expert ventilation department for wholesalers, on call whenever needed and with everything wholesalers need. This all adds up to National Ventilation being trusted by its customers to always go the extra mile.


24 | electric electricalw le ical wholesalerAp esalerApril 2020 pril2020 ewnews..co.u ewnews.co..uk


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