MAINTENANCE
of support for an issue which led to an outage. It is sustainable and kinder to the
environment – Using remote support can save hundreds of tons of CO2 emissions per year, by reducing up to a third of site visits by field service engineers. It can support the shift to preventative
rather than reactive maintenance – To achieve maximum value from equipment and devices, you need to keep them working at their best for longer. Key to this is preventative maintenance. Using AR remote support, field operators can better understand and interpret monitoring and diagnostic values, and take the necessary preventative actions earlier to extend the life of the assets. At ABB, we started developing our AR remote
support product long before the world had heard of COVID-19. When the pandemic hit, we accelerated product development, recognising the need for it among our customers, who wanted to be able to do repairs themselves. So we developed our AR offer to empower users with the skills of our engineers, including RAISE and CLOSER. CLOSER (Collaborative Operations for
AR – THE NEXT EVOLUTION OF MAINTENANCE
Anna Mazzoleni, global product manager for ABB’s Electrification Distribution Solutions Division, explains how Augmented Reality can help improve maintenance processes
which can make operations safer, more efficient and more cost effective. One technology which is flourishing as a result, is augmented reality (AR), especially in the field of maintenance. AR-based applications can be used to
E
identify and provide support for a range of equipment matters, and they work with smartphones, tablets and smart glasses to deliver remote technical support for businesses. In fact, increasing demand for remote assistance and interactive customer experiences is set to help the global AR market expand at a compound annual growth rate of 43.8 percent between 2021 - 20281
. The use of AR technology for
maintenance teams has many benefits: It can help reduce downtime – Rather
than waiting for a specialist technician to travel to site, remote maintenance support is immediate. It’s like having an equipment expert based at your site with all the knowledge and support you need, right there and then. The first-time fix rate increases too – up to 96% in our experience - when remote support with AR is used.
50 NOVEMBER 2021 | PROCESS & CONTROL
ighteen months of working remotely has given rise to a newfound openness to adopting new digital technologies
It can provide additional support for field
operators – AR-based technology can be used to deliver a range of real time support services to engineers including troubleshooting, guided repairs and maintenance, technical information on equipment operation, spare part identification, monitoring and diagnostic KPI analysis and installation and commissioning support. This makes it a particularly flexible and useful tool for engineers to have in their arsenal. It can improve business performance – A site
visit from a specialist equipment engineer can take typically between 24-72 hours, which is a long time if the repair or maintenance issue is urgent. For business-critical installations such as data centers, replacing physical support could equate to $8 to $24 million savings2
in the case
electrical systems) is the first port of call. The app is accessible 24/7 and provides fast and easily accessible guidance through an AR- based troubleshooting guide. If further assistance is needed, or in the case
of replacing critical components, engineers can connect directly with an ABB technical expert through RAISE (Remote Assistance for electrical systems). RAISE allows the field operator and ABB
expert to share a live video connection and use extended reality features, such as digital overlays, in the field of view to give instructions or guidance. RAISE allows users to take and share pictures, audio and video, and guidance can also be given via live text chat. By dialing into the expertise of an ABB
technician remotely, the speed of resolution and quality of repairs possible is improved, invaluable when critical systems shut down. As David Barragan from SAICA, a European
leader in the development and production of recycled paper for corrugated cardboard, commented: “We contacted ABB when an Emax breaker was tripping at our site in Zaragoza. Using RAISE, we resolved the issue safely and eliminated travel time by removing the need for a site visit. The speed, agility and functionality of this innovative technology is
really impressive.” 1
Grand View Research Augmented Reality Market
Size, Share & Trends Analysis Report, Feb 2021
https://www.grandviewresearch.com/industry-
analysis/augmented-reality-market 2
datacenter-downtime-wp-en-na-sl- 24661_51225_1.pdf (
vertiv.com)
ABB
go.abb/electrification
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