address covering the costs of return airfares for the employee and family. In the case of emergency ill-health repatriation, then the global mobility function should ensure that the medical insurance policy covering assignees covers the necessary repatriation costs. If the employee’s health no


longer enables them to work abroad, then an appropriate home- based role should be found for the individual where possible.


limited specialist medical facilities – should be recorded and plans made accordingly. Employees should be encouraged to self-declare relevant health issues.


TAKING ACTION IN AN EMERGENCY When an emergency happens, next-of-kin need to be informed. It is critical the organisation has up- to-date details of these people and communication plans are in place to manage the dissemination of information on the situation. If the employee has gone on


a single-status assignment, then family members may wish to travel to the host country or other location where the employee has been evacuated to. Global mobility professionals should be prepared to support family members separated from their loved ones in such circumstances. An issue often forgotten about


is language capability. When individuals are based in a country where they have limited language skills, managing the conversations with medical personnel can prove very difficult and stressful. Staff in local hospitals may not necessarily speak the assignee’s language. Consideration should be given to engaging interpreters/chaperones if appropriate or evacuating the employee to a hospital where there is the necessary language capability. If repatriation home is required, global mobility policies should


21


LEARNING FROM EXPERIENCE It is important to learn from previous events because this can help organisations improve their emergency procedures. Cases where emergency evacuations have been carried out should be reviewed to determine what went well and what could be improved. Any gaps in the smooth running of the process should be assessed to see what actions could be employed in future to improve organisational procedures and actions.


While we have emerged from


the Covid-19 pandemic, there could be another worldwide health emergency in the future. It is a good time now to review how the organisation responded to the pandemic, learn lessons from what could have been done better to evacuate and redeploy people, and take necessary steps to put any such learning and revised actions into place.


“ IT IS IMPORTANT TO LEARN FROM PREVIOUS EVENTS BECAUSE THIS CAN HELP ORGANISATIONS IMPROVE THEIR EMERGENCY PROCEDURES.”


GLOBAL MOBILITY


RISK


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