INDUSTRY NEWS Telephone Vs Email
On March 10, 1876, Alexander Graham Bell famously said to his assistant, “Mr Watson, come here, I want to see you”. This was the first telephone call ever made.
There are certain business situations where it is better to speak by phone than send an email. However, choosing between telephone and email depends on the reason, complexity, urgency and sensitivity of the situation, so we wanted to share our thoughts with you since our team have noticed over the last few years that there appears to be a real aversion to speaking on the telephone, particularly in the first instance, with people sending incomplete enquiries by email, oſten without a telephone number for us to follow up with a call.
While email is useful for non- urgent tasks, queries, and sending attachments, phone calls offer a faster, more personal way to communicate. They eliminate
ambiguity and confusion, and speaking directly helps build rapport. All these factors contribute to better outcomes, especially when you don’t know if or when the email has been read. Oſten, it is more time- consuming to send an email and wait for a response than it is to pick up the telephone.
Elmeridge prides itself on answering your call within three rings and always by a knowledgeable member of the team.
Upskill. Comply. Protect. With LEEA by your side.
Across the global lifting industry, companies are facing real challenges...
+44 (0)1273 391810
info@elmeridge.com
www.elmeridge.com
say operators will need new skills in the next year
report gaps in knowledge, safety behaviours, or legal compliance
struggle to recruit skilled lifting operators
You’re not alone – and LEEA is ready to help. As the trusted global authority for lifting, LEEA gives you:
Practical tools, audits and expert support to build a safer future
Membership that drives compliance, safety, and workforce development
World-class, accredited training built around real operational needs
Discover how LEEA membership can support your team
leeaint.com
mail@leeaint.com
February Issue 2026
www.sosmagazine.biz
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