Feature
Given this growing list of challenges ramping up for FM companies,
the
Searching For A Solution industry
is increasingly coming to
Full asset lifecycle support is one approach to cater to outcome- based contracts.
Outcome-based performance terms
with these and addressing them through a series of interlinked solutions.
In terms of hybrid working, FM companies need to appreciate changing demand for services. With peaks and valleys in workplace utilisation, scheduled services are becoming less profitable, and FM companies should consider a more on-demand service model.
One way to support building efficiency is through predictive maintenance. By integrating IoT, data analytics and AI/ML with a field service management software platform, FM companies can anticipate service issues and avoid unnecessary onsite visits. This also improves sustainability, builds efficiency and increases profitability.
contacts
concentrate on value and outcome delivered over an asset’s lifecycle. For example, maintaining the temperate of an office building at a comfortable 72 degrees, whenever the building is occupied.
To deliver on this promise, FM companies need to be able to configure contracts to account for all the service tasks, resources, and processes that make the outcome possible over the asset’s lifecycle.
To address skills shortages, FM companies can drive customer self-service.
AI-powered virtual agents to support this goal.
Finally, in terms of sustainability, we are witnessing facilities management providers looking to cloud-based technology to help them understand whole-life costs and manage and model complex projects and built assets in the most sustainable way. Allied to this is the increasing adoption of sensors to provide real-time data to ensure heating, ventilation and air conditioning (HVAC) systems are operating effectively and efficiently.
Looking Ahead
Despite increasing demand for services, there are a number of issues that facilities management companies need to solve. Fortunately, we are seeing new tools coming to the market that can address all of these challenges, thereby giving firms the ability to meet and exceed changing customer expectations and continue the path of growth.
1:
https://hub.frost.com/wp-content/uploads/2021/11/FS_WP_Planon-A4_08Nov21_KL_final-1.pdf Building on this, FM companies can create
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