Feature
Facilities Management In Action – Best Ways To Optimise Service Operations
This piece was written by Mark Brewer, VP of service industries at IFS. With over 20 years in the industry, Mark will be discussing in this piece the current challenges facing facilities management companies, including hybrid
working, changing
customer behaviours, an aging workforce and ESG goals, and will address the type of technology currently in the marketplace to help this market overcome them.
The rapid growth in the facilities management (FM) market around the world sees no signs of slowing, but to take full advantage FM companies need to harness the potential of trends, challenges and macro changes that are currently impacting the industry.
Most prominent among these changes is the adoption of hybrid working and having to deal with a workforce that has become distributed. Many companies are scaling back their headquarters operations, while others are increasing the volume of satellite operations in locations closer to those of their employees, where staff can meet and collaborate in person.
Secondly, customers are changing behaviour and demanding more. They are increasingly looking for outcome-based contracts that offer defined end results and guaranteed solutions to problems rather than traditional ones that simply deliver a service.
Thirdly, as the workforce ages and gets smaller, many facilities management teams lack the workers and skills they need. Subcontractors can fill specific gaps, but their use can be costly and result in inefficiencies. Additionally, subcontractors sometimes fail to deliver the same quality of service as the organisation’s own field engineers.
Lastly, there is pressure on facilities management companies to reduce the environmental emissions and waste generated in the buildings they look after today. According to research by Frost & Sullivan1
, 40% of CO2 36 fmuk emissions, 75% of electricity
consumption and around 35% of waste production comes from our creation and use of buildings. There is likely to be more enforcement of sustainability policies in the future, and while this is partially driven by legislation, competition is also playing a role and companies who demonstrate credible Environmental, Social and Governance (ESG) performance can expect to win more business going forward.
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