GUEST COLUMN
Lifting more than equipment: Career lessons from the field
As a pioneer of inspection and maintenance of material handling equipment, Hoist & Crane Service Group explores the evolving field of overhead cranes for the next generation of technicians.
found in a technician’s truck. They’re curiosity, mentorship and a relentless commitment to doing things the right way. This field demands precision, accountability and constant learning. Every hoist, inspection and repair carry not only the weight of steel and machinery, but the responsibility for people’s safety and operations. Across the industry, seasoned professionals are taking stock of the changes they’ve witnessed – and the lessons they’re proud to pass along. Their reflections, drawn from decades of
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experience in plants, refineries, shipyards and shop floors, paint a vivid picture of a profession that has evolved drastically but remains rooted in personal growth and teamwork. From sweeping advancements in safety and technology to the power of training and mentorship, their stories offer a roadmap for the next generation.
From helper to expert: building a career, one lift at a time Thomas Hilton entered the industry more than 20 years ago, armed with an industrial maintenance degree and a desire to build something long-term. What he didn’t have? Crane-specific experience.
n the world of overhead crane service – where every job comes with high stakes and heavy loads – the most enduring tools aren’t just
Like many in the trade, he began his journey as a helper – an entry-level role that required hustle, humility and a hunger to learn. Today, Hilton is a senior technician. He has
grown alongside the industry’s transition from basic magnetic controls to highly advanced systems like Variable Frequency Drives (VFDs) and Programmable Logic Controllers (PLCs). His journey mirrors the path of so many successful technicians – rooted in curiosity and built through experience. “You have to be willing to ask questions,”
Hilton says. “No one starts off knowing everything. If you stay curious and lean on the people around you, you’ll learn fast. This job takes you places – literally and professionally.” Hilton credits structured training and mentorship as the cornerstones of his development. He points to Hoist & Crane Service Group’s commitment to continuous education and skill-building as a major reason for his success.
Industry growth through technician development For George Smith, a 25-year veteran of the field, technician development is more than just a company benefit – it’s the lifeblood of the industry. “It’s about results, but also about continuous development,” he explains. “I’ve been lucky to
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