Company insight
Modern baggage sortation systems are heavily computerised and often require extensive programming upgrades.
At a slightly deeper level, it is worth exploring the relevant experience of the actual personnel who will be working with you at your site. Find out the certifications, education and experience of those performing the work for you. Because bag systems are so critical to operations and customer satisfaction, these extra steps can pay big dividends in the long-run.
BHS partners must also have familiarity with government regulations. Baggage systems fall under the purview of federal and other regulatory agencies. The relevant security laws and codes are constantly evolving and being updated. It is important that your BHS partner be completely familiar with applicable laws and practices. Knowing the latest TSA bag screening requirements can help ensure that your BHS system is completely in-line with legal mandates. Look for a partner that is an active member of the TSA Planning, Guidelines and Design Standards Industry Working Group. An active member has the best chance of making sure federal guidelines are appropriately integrated into your BHS project.
Of course, financial stability is also crucial. Often, BHS upgrades, repairs and maintenance services last for extended periods of time. They can be long-lived contracts requiring the partner to have the financial strength and stability to supply the contracted services over months or even years. A review of financial capability should be part of the review process. Many BHS projects require some element of building and MEPS works, so a
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BHS partner who can undertake this work without resorting to a middleman is important. In other words, they can function as the BHS partner and the project general contractor. The benefits of this are twofold. First, there is a direct line-of-sight to the party responsible for the work. No third party confuses the issue of responsibility and accountability for a job properly completed. Second, because there is no third party, costs can generally be more effectively controlled. Money is saved and accountability ensured. This results in better results for the work.
Technological and operational excellence
Operations and maintenance will also be a key factor. BHS projects evolve over time and can involve many different skill sets. It is good to understand the capabilities of your BHS partner going into a contract in case scope of work changes and change orders are needed. Also, if a BHS partner proves to be an exceptional service provider, you may want to expand their role in supporting your BHS system. Operations and maintenance capability is an important attribute for a BHS partner. Teaming with a company that does repairs and upgrades and that can also expand into actual operations and maintenance can save a lot of headaches going forward. Overseeing the sortation rooms, watching for bag jams, effecting ongoing repairs and performing preventive maintenance are important skill- sets for a potential partner to possess. Modern baggage sortation systems are also highly computerised with upgrades
and expansions often requiring extensive programming upgrades. Selecting a BHS partner with proven programming skills can facilitate the overall BHS upgrade and repair effort.
A single source BHS partner that can design, build, operate and maintain baggage systems with multiple levels of experience, skills and interest are important considerations when selecting a potential partner. Finding a partner who has the expertise to design upgrades and expansions and then actually do the work has benefits like those in finding a partner who can act as a general contractor. The middlemen are eliminated, contractual responsibility is straightforward, and time and expense can be minimised. The end user benefits from a single point of contact for all aspects of the work. Depending on the BHS partner selected, this can evolve into an even longer-term relationship as they take over the operations and maintenance of the system.
Another key consideration is to work with a company that is comfortable with, and at liberty to work on, products supplied by any OEM. This ensures that the best hardware can be selected for the job at the right price. In summary, selecting a BHS partner for bag system upgrades, repairs, maintenance, programming and operations is a decision that can have a meaningful impact on customer satisfaction and the bottom line, and for that, only the best partners will do for serious airport and airliner operations. ●
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