Staying one step ahead of the AR curve

Through AI, automation and data science, HighRadius is helping clients to move to a world where manual accounts receivable processes are a thing of the past. Chief product officer, Sayid Shabeer guides us through the company’s journey of innovation.


ighRadius is a fast-growing technology company with a tight focus on the order-to-cash (O2C) process and a constant hunger for innovation. Since it was launched ten years ago, it has been driven by the vision of its founder, Sashi Narahari, to look to the horizon and solve problems before they arise. Everything about the company’s approach to O2C automation stems from a desire to understand the future of the finance function, and help it prepare in advance by continuing to leverage the latest technological developments.

“The way we think about technology at HighRadius is to try to envisage the challenges that the CFO will face five or ten years from now and to think about what we can build now that will address those challenges,” says Sayid Shabeer, chief product officer at HighRadius.

“A key part of the O2C process is getting information from clients and partners, including confirmation of the delivery of goods by logistics providers.”

The company’s rapid growth is testament to its success in predicting the future of software-as-a- service (Saas) in O2C and treasury markets. It recently secured $300m in Series C funding, valuing the company at $3.1bn, making it a unicorn in the fintech market.

It has built its market presence by leveraging cutting-edge technologies, including artificial intelligence (AI) and machine learning (ML), to help enterprises redefine integrated receivables into a strategic advantage.

Its AI-powered, full cycle credit-to-cash solutions are already achieving impressive results for marquee enterprise customers, with clients including ride- sharing giant Uber and pharmaceutical company Johnson & Johnson.


“That forward-looking approach has been true throughout our history as a company,” adds Shabeer. “In 2010, our CEO took a big bet that, instead of building on SAP, we would be in the cloud where we could provide a central point that would be accessible from everywhere. Now, everyone takes the cloud for granted.”

Ahead of the curve Shabeer, who joined HighRadius in 2018, has built a career helping customers navigate the ever-changing fintech landscape, evolving products through foundational changes in B2B payments, AI and data science. Now, he is a driving force in the transition to a world where only 20% of payments are paper-based or manually processed.

HighRadius helps its customers to more accurately and efficiently forecast and manage cash, get paid faster, and improve key metrics like days sales outstanding (DSO), as well as improve working capital availability. Its ability to do so is based on its early use of key technologies, some of which have since become commonplace.

“The cloud is familiar to everyone now, so is SaaS,” explains Shabeer. “Companies no longer have to host or maintain new applications. With AI, there is still a lot of hype and people feel they should use it, but at HighRadius there is always a strong business case. It always solves a problem or improves efficiency.” HighRadius takes the strain of AI development, rather than leaving clients to develop their own models. The latest version of its solution uses the Rivana Artificial Intelligence Engine, which enables teams to leverage machine learning to predict future outcomes and automate the more routine, labour- intensive tasks. “We build the AI models specific to our clients’ needs,” Shabeer says. “The solution can be used straight out of the box, so companies can buy tailored functionality rather than building their own AI models, as is often the case.”

The company was similarly ahead of the curve in the use of robotic process automation (RPA), a software technology that facilitates the building, deployment, and management of software robots that emulate human actions. “We were doing RPA before RPA was widely understood,” notes Shabeer. “A key part of the O2C process is getting information from clients and

Finance Director Europe /

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