CONTENTS


Contents 6.


The transition to open banking brings innovation to the payments system Infynit co-founder explores the benefits this will bring to financial inclusion


10.


The growth of digital technology is prompting an acceleration in regulation Melvin Quimis, senior RegTech specialist at the Bank of England, charts the changes


12.


How customer journeys in insurance are becoming digitalised by emerging tech Tapoly’s  covers the rise of insurtechs in the market


17.


Why wealth managers should follow in the footsteps of other businesses and from Societe Generalereveal all


20.


Customer expectations are evolving, shaped by a more personalised service Aberdeen Standard Investments’   looks at the digital propositions


22.


What is the impact of fintech and private debt investing in financial services? of Wimmer Financial describes why the outlook is positive


29.


There’s great value in developing the art of empathy in ethical investing , from Architas, on building wealth with sustainability in mind


4 |  31.


Why machine learning and AI are good for offering expert financial advice Wealth Wizards’  talks up the automation of personalised guidance


34.


Covid-19 highlighted environmental and social issues that need attention of Canaccord Genuity Wealth Management, outlines why there are reasons to be cheerful going forward


37.


Insider threat is a risk to your organisation, so take precautions , from BNP Paribas, looks at the different types of threat and how to reinforce cyber security


40.


Software: how to balance digital agility with security and resilience Starling Bank’s  tests the link between speed and responsibility


41.


Insight on customer satisfaction and opportunities during digital migration from GlobalData, on chatbots, finding purpose and budgets


44.


Africa as an emerging market FCMB Bank (UK)’s looks at what the expansion of fintech means for increasing wealth in Africa


45. Suppliers’ Directory


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