FOREWORD


Arena Insights: Financial Services Disruptive Technology Handbook 2021


Portfolio Lead Ben Lloyd-Davies, +44 207 866 9497 BenLloyd-Davies@arena-international.com EditorAmy Malkani


Arena Insights: Financial Services Disruptive Technology Handbook is published by Arena International Events Group, a trading division of GlobalData.


John Carpenter House, John Carpenter Street, London, EC4Y 0AN, UK. +44 207 936 6400 events@arena-international.com


© 2021 Arena International Events Group. Registered in England No. 06212740


All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or any information storage or retrieval system without the express prior written consent of the publisher. References are available upon request.


The contents of this handbook are subject to reproduction, storage and retrieval systems.


Digitalisation and next-generation values continue to make waves across the financial services sector and are transforming the way banks operate. As financial institutions prepare to thrive post-Covid, there is no sign that advancement in technology or changing attitudes to investment are dropping off.


After the past year witnessed the industry’s rapid digital


transformation, digital-banking platforms, AI (artificial intelligence)- driven investment tools, data analytics, and cloud-based services have in many cases become the norm. Meanwhile, customer- centric thinking has put clients at the heart of the product offering and fuelled demand for ESG (environmental, social and governance) and ethical investments. With these trends here to stay, the banking sector needs to keep up to make it in the digital age. Arena International presents the annual Financial Services Disruptive Technology handbook as a valuable resource to navigate this unstoppable terrain. This guide offers a voice to the key thought leaders at the forefront of innovation and seeks to enable financial services professionals to take advantage of the new opportunities and emerging technologies. We hope you find inspiration and enjoy learning from the best in the industry.


Amy Malkani, editor, Arena Insights: Financial Services Disruptive Technology Handbook 2021


UPCOMING FINANCIAL SERVICES EVENTS SEPTEMBER


29TH – AI in Insurance https://arena-international.com/aiinsurance/


NOVEMBER 2nd


-3rd


OCTOBER 19TH


– Motor Finance Conference and Awards


https://arena-international.com/motorfinance/ 21ST


– Retail Banker International: Security and Risk


https://arena-international.com/rbi-security-risk/ 10TH


– Private Banking and Wealth Management: London Conference and Awards


https://arena-international.com/private-banking-wealth- management-london-conference-and-awards/


TBC – Digital Accounting Forum & Awards https://arena-international.com/daf2021/


DECEMBER 2nd


– Private Banking and Wealth Management: Switzerland Conference and Awards


9TH https://arena-international.com/pbs/


– Leasing Life Conference and Awards https://arena-international.com/leasinglife/


– Customer Experience in Financial Services https://arena-international.com/customerexperience/


ORGANISED BY Virtual event Physical event


Images: Shutterstock


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