From the editor


The calm after the storm?


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Keep up with the latest developments across the industry by visiting www.nsbanking.com


Future Banking Summer 2021


Editorial Acting editor Andrea Valentino Sub-editor Nikki Peach Production manager Dave Stanford Group art director Henrik Williams Designer Scott Thompson Head of content Jake Sharp


Commercial Client services executive Derek Deschamps Publication manager Sanjeev Dole sanjeev.dole@progressivemediainternational.com Co-publisher Christopher Watts Managing director William Crocker


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A


s the world’s bankers open the curtains and peek out at their industry post-pandemic, a single phrase is on everyone’s lips – what next? It’s an obvious question, but not one with an obvious solution. Though Covid-19 has hastened the collapse of traditional forms of banking, after all, what it’s replaced by is still uncertain. Will workers ever go back to the office? Will the latent promises of digitalisation finally sweep away high street banking for good? And how does all this mesh with banks’ increasing obligations to the planet at large? It’s too soon to fully answer these questions, but the numbers are too striking to ignore. Take digitalisation, where work by Deloitte recently found that 95% of banks plan to accelerate technological transformation through 2021.


Change is just as dramatic when it comes to working from home. Multinationals as varied as Lloyds and Standard Chartered are all slashing the amount of office space employees will have to go back to when lockdowns are fully lifted, with HSBC planning to cut a full 30% of its desks.


Naturally, all this feeds into the continuing debate around sustainability – with data, automation and remote work all powerful ways to make banks more environmentally friendly. This edition of Future Banking, in other words, is an attempt to understand what the financial sector has planned in a post-Covid world. More importantly, it tries to gauge what these changes will actually mean in practice – both for banks’ staff and their customers.


Along the way, we cover everything from the robust digitalisation efforts


of a Dutch challenger bank, and why an Italian giant is cutting waste to go green, to how dynamic new surveys are boosting employee satisfaction – wherever they’re based. So while it may be too early to fully predict where the banking sector is going after the traumas of the past 18 months, one thing is clear – change is rattling down the road, and so far, not many bankers seem tempted to hide away in the dark.


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Andrea Valentino, editor


Future Banking / www.nsbanking.com 3


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