Company insight
now pick up a device to do their banking, whereas in the past they would have gone to visit their local branch, even sitting down to chat and share a coffee with their bank manager. This shift in behaviour has been reflected in the evolution of how banks function, where they function from – and the talent they need for their day-to-day operations. Not only have their customers become more tech-enabled, but their employees are increasingly tech savvy too, and unsurprisingly expect their workplaces to reflect that.
Changing dynamics
Malenfant, for his part, applauds the steps financial services providers have taken to address these changing dynamics, providing customers with technologies that meet their needs. But, he says, they now need to start doing that for their staff too. “In the last few years, we’ve seen a big change, companies are starting to realise that they need to focus more on what’s happening internally, and how they can bring all the good they’ve been doing for customers to their employees.” This, he says, is a question many of them are starting to ask.
For both Malenfant and Pickering, there is one obvious way that a good employee experience can be achieved. “We are convinced that in order to bring a good employee experience to your people, you really need to have the right technology to do that and to treat them as you would your best customers,” says Malenfant. UKG believes that the more you can automate and free HR managers from manual, administrative burdens, the more time they will have to focus on business-critical tasks and nurture relationships with employees. Pickering, indeed, emphasises that for banks, there are tools out there that help them focus more on the individuals working for them. “There’s off-the-shelf solutions that are able to help improve and foster a good employee experience, provide greater flexibility to employees and simplify and reduce the transactional tasks for managers and people within the business – it’s about opening our eyes and taking a step back.”
What do these offerings actually look like in practice? Malenfant explains, “UKG
Future Banking /
www.nsbanking.com
Leading companies recognise that to offer a quality employee experience, the right technology is needed.
HCM (human capital), payroll, HR service delivery and workforce management solutions are here to help the relationship between HR and employees, wherever they are and at any time. They’re also about automating work as much as possible to focus on what’s important for you as HR, and what’s most important for your employees.”
Across Europe, UKG offers a range of products perfect across the banking sector. Taken together, these solutions help organisations manage the entire employee journey to deliver a modern, personalised experience that increases efficiency and simplifies compliance. With more than 70 years’ combined experience, post-merger, Pickering says UKG can help optimise people and resources. As he puts it: “UKG helps organisations put the right people in the right place at the right time.” “If you have happy employees, you have people that are more productive, stay with you longer, improve retention rates and reduce the cost of employee turnover,” Pickering adds. “You need to make the life of your employees easy. You need to support them and provide them with the right services so that they can focus on what they’re here to do,” adds Malenfant.
Moreover, good HR starts even before an employee joins an organisation, at the onboarding stage. This, Malenfant suggests, is where today’s technology and the impact it has on a business and the way it manages its people, really begins. “Having digital tools that can help your HR team handle tasks for employees from pre-hire to retire, and focus less on manual, administrative tasks, and spend more time meeting with people and supporting them can be a game changer for the HR function overall,” he says.
“Organisations that can demonstrate they value their employees and consider their needs will be the ones that are more successful,” adds Pickering. “These things are what employees expect and the organisations that deliver them are the ones that will continuously win in the war for talent. Those who don’t may face high employee turnover and impacts on their business.” Technology, in short, is increasingly becoming a key differentiator for HR teams – and must be balanced with the human touch to reach a perfect solution for employees. ●
www.ukg.com 15
Photon Photo/
Shutterstock.com
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