Company insight
Labfish Clinical Trial Supplies’ new facility.
sponsors do not have to be involved in questions of inventory or logistics. The company can even choose the best packaging for any individual piece of equipment, and its white-glove shipping for heavy or bulky equipment means it can deliver directly to the point of use, unpack and even install at the workbench. The installation service also means that it can guarantee that a refrigerator, for example, will hold the right temperature range throughout the trial. Technical assistance and training are also treated as must-haves, along with asset management, interim storage and a thorough trial closeout process.
in their trials, and no one has known what to do with equipment left at the site. It has to be removed for compliance reasons, but sponsors have had no storage, no logistics and no partners to help. We take care of everything from beginning to end.”
Standing out in the crowd More companies are being drawn into clinical trial services, as sponsors look for a way out of the mess that ancillaries can so quickly create. Some came from a logistics background, while others were working with key sponsors in other business areas and sought to expand those relationships. For
“We take care of every aspect of the equipment – from recalibrations and maintenance to troubleshooting – ensuring optimal performance.”
Dr Meike Fischer
“We can support anything from a single site to a full global study, with parameters that can be adjusted and tailored at any point during the trial. Throughout the study, we take care of every aspect of the equipment – from recalibrations and maintenance to troubleshooting – ensuring optimal performance. At the end, we handle the complete return process so that nothing is left behind at the site,” says Fischer. “That is important because, in the past, some sponsors have purchased equipment and then seen things change in their teams and
www.worldpharmaceuticals.net
Labfish, the drive came firmly from within the clinical trials arena.
“Our interaction with study teams gives us many ideas, as they bring us some unusual problems that we must solve,” Forster remarks. “In the past we have even built a mock laboratory – an exact replica of the trial site – to solve a problem like how to process sputum, and then we provided step-by-step video training for study teams. An understanding of the trials process has also led Labfish to provide a calibration service that sets it apart from its peers.
“We understand the technical aspects of centrifuges, refrigerators and more complex devices,” Forster adds. “We have in-house calibration capability, and we can test equipment in our calibration lab. Calibration is a core skill for us. In a trial, any audit finding can be costly. Our proactive calibration and maintenance services help prevent equipment-related findings before they occur.” The value of such a comprehensive approach has already been realised in the real world. For example, in a recent trial investigating a competitor to obesity drug Ozempic, which involved hundreds of sites and thousands of patients across 40 countries, the calibration of scales was crucial to the study’s results. Recalibration of thousands of medical- grade scales was required every year, often on tight timelines.
Labfish, which is set to launch a new team based in the US this year, has more than 160 years combined experience in the clinical trials space, which is how it has come to understand the needs of both sponsors and trial teams. Indeed, it is its constant interaction with trial sites that has led to its focus on clear and consistent communication throughout each study, and its belief in a delivery model that is not only efficient but also flexible. Hence the motto that Forster and Fischer live by: “Happy site, happy sponsor.” ●
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