HOSPA Jane Pendlebury, CEO of HOSPA, writes about the importance of career development in hospitality.
A growth mindset A
s we prepare to move into 2026, it’s the perfect time to consider the path ahead. For many of us in the hospitality sector, this year is a crucial one, filled with both opportunities and challenges. We’ve witnessed resilience and adaptation time and time again, but one thing has become clear; the key to navigating these turbulent times is the same as it’s always been – our people. And by that, I mean our leadership teams and all those that contribute to the day-to-day success of our businesses. In a world that continues to evolve at a rapid pace, from shifting customer expectations to the integration of new technologies, career development has never been more vital. The hospitality sector – an industry that plays such an integral role in the UK economy – relies on continuous growth, both for individuals and organisations alike. In my role as CEO of HOSPA, I’ve seen firsthand how valuable professional development is, not just for improving individual performance but for ensuring the industry’s long-term success.
The need for learning and development The importance of career development in hospitality cannot be overstated. According to a recent report by Deloitte, 94% of employees say that they would stay at a company longer if it invested in their learning and development. This statistic underlines the fundamental
truth that career growth is a key driver of employee retention, as well as motivation and performance. For the hospitality sector, which operates in a fiercely competitive environment, the stakes are even higher. As the industry faces mounting challenges – from the rising costs of doing business to the ongoing demand for more sustainable and innovative solutions – the need for skilled professionals who can lead the charge becomes ever more pressing. The lingering impact of the pandemic has also reshaped the industry, making it even more critical that employees are not only equipped with the technical skills needed to thrive but also the leadership qualities required to manage change. In fact, a 2023 study from the World Economic Forum found that 58% of hospitality businesses globally identified the lack of skilled workers as a major obstacle to growth. From ongoing conversations with others in the sector, I don’t imagine that in the two years since, this figure has improved. But while this statistic paints a daunting picture, it also presents an opportunity for a sector-wide push towards better training supported by mentorship and wider career development to help significantly narrow this skills gap.
Supporting professional development in hospitality At HOSPA, we have always understood the importance of supporting the development of hospitality
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