PROGRESS DOES NOT MEAN TURNING YOUR BACK ON NHS SERVICES OR DISPENSING
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These results were not by chance. They were built on strong relationships with local GP surgeries and healthcare providers.
The pharmacist did not wait to be noticed. They stepped forward, built trust and demonstrated the real value that pharmacy could bring to the wider system.
And the vision reached further still.
Through careful research, the team identified local gaps in access to services such as physiotherapy, COVID clinics and dentistry.
Rather than turning patients away, they saw an opportunity. By working with independent providers, adapting the space and evolving the service model, they built a private care offering that supported the NHS rather than competed with it.
Today, the pharmacy has become a genuine community health hub. It is no longer just a place where people collect medicines. It is a
place where they find answers and get the care they need.
This story shows that progress does not mean turning your back on NHS services or dispensing. It means making the most of the footfall, the trust and the clinical expertise that dispensing generates—and using that as the foundation for something more ambitious, more resilient and more relevant to the needs of the people you serve.
So, what now? These stories show what is possible when pharmacists dare to think differently. They remind us that pharmacy can evolve and that doing so doesn’t mean letting go of the past. It means building on its best parts with fresh ideas, deeper purpose and bold action.
So, ask yourself: • Does your business reflect the purpose that brought you into pharmacy?
• Are your patients experiencing your full value? • Are you protecting the past—or helping shape the future?
Pharmacy is full of compassionate, capable, creative professionals. But too many feel stuck in a model that no longer works.
It’s time for change. It’s time to go from traditional to trailblazing.
And it starts with asking: what if pharmacy could be something more?
THESE STORIES SHOW WHAT IS POSSIBLE WHEN PHARMACISTS DARE TO THINK DIFFERENTLY
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