EMPOWERING PRIVATE
SERVICES WITH INTELLIGENT TECHNOLOGY
As NHS funding pressures intensify, community pharmacies face a stark choice: diversify or decline.
By Nicholas Batten Co-founder and CTO at Nuumad
T
here is good news and it's not on the horizon, it’s here. Artificial intelligence (AI) isn't the job destroying force many fear. It's
becoming the catalyst that enables pharmacies to expand services, increase revenue streams and, in fact, create employment opportunities.
The transformation happening across forward thinking pharmacies challenges the tired narrative of AI replacing healthcare professionals. Instead, we're witnessing something far more interesting which is that technology is acting as a force multiplier, allowing pharmacies to deliver more consultations, serve more patients and consequently require more staff to meet surging demand. It also enables teams to standardise workflows, reduce administrative friction and maintain consistent quality across services, meaning patients benefit from faster, more reliable care while pharmacies grow sustainably. This balance of efficiency and human expertise is at the heart of the modern pharmacy revolution.
Streamlining to scale The mechanics are straightforward. Modern consultation platforms streamline the entire patient journey, from pre consultation risk assessments sent to patients beforehand, through the consultation itself with integrated clinical guidance, to seamless follow ups. This eliminates the fumbling between systems, the searching for protocols and the administrative friction that traditionally bogs down private healthcare delivery.
When pharmacists have everything they need in one intuitive workflow, i.e. the clinical cheat sheets, training resources, patient histories and documentation, consultations become faster and more confident. Crucially, team members can be trained quickly and consistently, lowering the barrier to expanding a consultation offering across multiple staff members and locations. This means that pharmacies can realistically increase their consultation capacity without proportionally increasing costs. Moreover, as private services become more accessible and efficiently delivered, demand accelerates.
At Nuumad, we've observed pharmacies implementing streamlined consultation technology suddenly finding themselves space- constrained within months. They're fitting additional consultation rooms and recruiting
26
scotpharm.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48
