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RETAIL DESIGN CONSULTANTS DESIGN AND FIT-OUT ABBEY CHEMIST, INCORPORATING AUTOMATION
Retail Design Consultants has an unparalleled track record of pharmacy design and fit-out for independent community pharmacies. In this case study, we take an in-depth look at the skills and expertise they brought to bear in the design and fit-out of a community pharmacy in Paisley.
E
xperts in providing a full turnkey service or modifications to your pharmacy.
Abbey Chemist has been an integral part of the community in Paisley since 1988. It is located on the main arterial route in and out of the town and has a prominent position next to one of the main medical centres with ample parking.
In this case study, Pharmacist Director, Siraj Mohammed, talks through the process and the challenges faced in a full-scale refit of an existing pharmacy.
‘When we decided to incorporate both a prescription collection machine and a dispensing
robot, we knew that we would have to have a complete refit of the pharmacy.
‘We hadn’t used Retail Design Consultants prior to this project, so, before work started, we went to see some of their other projects and assess how they had optimised space to incorporate automation.
‘This was probably quite a complex and challenging fit-out for everyone involved as we opted to install a Pharmaself24 Hour Prescription Collection Machine and a BD Rowa Dispensing robot, so there was a lot happening simultaneously. Once we had spoken to Retail Design Consultants - and witnessed what they
had done elsewhere - we knew that we could achieve our ambitions with the pharmacy.
‘Although we knew we wanted to introduce the two different technologies of the collection robot and the dispensing robot - plus separate the work areas - we didn’t know how to do that effectively.
‘Retail Design Consultants used their expertise to create a design that could address everything we were looking to do. The ergonomics of the space are now much better, with one team concentrated in the area near the collection robot and the other team working in the script collection area.
‘There is no physical barrier between the teams, but rather defined workspaces, in which both teams are still able to communicate seamlessly with each other. It can be hectic at times with up to eight people working in the pharmacy at any one time, so a clear delineation of who is doing what and where makes daily operations much more manageable.
‘Before the fit-out, we also had a lot of wasted space. The counter area was far too big for our needs – 40 per cent bigger than it is now - and the proportions were all wrong. We had a tiny dispensary and a massive counter, so this new design has reversed that situation and the dispensary area has increased by approximately 40 per cent.
‘We also cut back a lot of the retail sales area which wasn’t a significant part of our business. This was reduced by about 30 per cent, making more room available for the prescription collection machine.
‘We had also ‘inherited’ an entrance and an exit door. Again, this was completely unnecessary, so the exit door was removed, and the space behind the old exit door was used to install the new prescription collection machine, which was the ideal location since we didn’t have to demolish any external walls.
‘Simply put, Retail Design Consultants’ vast experience in pharmacy shopfitting and expertise in designing a community pharmacy incorporating automation, proved to be massively beneficial to us.
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scottishpharmacist.com
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