The Exchange Process for Lost or Damaged Products


If you’ve ever had questions about the return or exchange policy at Groove Life, the chart below explains the process. For any further questions or inquiries, email us at wholesale@groovelife.com.


Retail partner wants Groove Life to handle warranty


Retail partner wants to handle warranty in-store


If lost or damaged, email us a picture, the style, and size to wholesale@groovelife.com


Let us know if you want a stock replacement, Groove Credit, or customer replacement. Groove Wholesale will mail stock replacement or customer replacement to retail store, or apply Groove Credit to account. Groove Wholesale charge $5 replacement fee to Retail Partner for lost product.


82 | EXCHANGE PROCESS


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