POINT OF SALE...POINT OF SALE REVIEWMASTER – NOW AVAILABLE FOR CAB9
WHY ARE REVIEWS SO IMPORTANT TO TAXI FIRMS?
As a taxi firm owner, you know that in order for a
customer to book a taxi they must:
1. Know who you are - can you be found in a Google search?
2. Like what you do - do you many positive reviews?
3. Trust in your company - are those reviews genuine and mostly positive?
Being found in local searches is what SEO is all about. There are many factors a marketing firm, such as Taxi Solutions, can help you with, but the biggest thing that affects being found on Google and recommended in searches is reviews.
For taxi firms on Autocab, iCabbi and now cab9 we offer ReviewMaster to get you to recommended” in Google Searches.
the “top
THE PROBLEM: NEGATIVE REVIEWS It’s easy for everyone, yourself included, to focus on the negative reviews, especially when they seem unwarranted or unfair and like a personal attack particularly when you know it can impact your online visibility so heavily. But there’s a right way to handle negative reviews professionally, and no, it’s not deleting them.
It really does come down to that old saying: the best offence is a good defence.
You need to counter the negatives with a solid defence of positive reviews.
Positive reviews matter much more than the negative ones, 72% of all customers will take action only after reading a positive review.
Negative reviews will happen. Even the best companies can’t be all things, to all people, all the time. Errors happen, but the best counter to the negative reviews is more and more positive reviews!
At the end of the day if you handled it correctly then no one will care about, or may never even see the handful of negative reviews, when faced with a 5-star rating on thousands of reviews.
PHTM NOVEMBER 2023
HOW CAN YOU GENERATE 1,000S OF POSITIVE REVIEWS AND MANAGE ALL RESPONSES?
People are more likely to leave negative reviews on a bad experience, we’re just wired that way. People will always be more angry or upset when things aren’t right and are content to say nothing when things go as expected. It takes a lot more effort to “wow” people into saying something positive, the same goes for your reviews. It’s very easy to receive a wave of negative reviews on a bad day, and nothing at all on a good one.
ReviewMaster works to fix this problem by generating actual, genuine, 5-star reviews from your passengers and responding to all of your reviews, positive or negative, in a timely and professional manner, with natural, personalised responses. This builds both trust in your business and higher Google rankings leading to more calls, more drivers and more account work.
Reviews are the new word of mouth and managing them correctly will have a massive effect on your business’s recommendations and online traffic!
WE’RE OFFERING A ONE MONTH TOTALLY FREE TRIAL OF REVIEWMASTER!
to help your firm get more bookings!
Contact us to discover the future of hassle-free taxi bookings at
bit.ly/Review-Responder, call us on 0330 088 1185 or see our advert on page 20.
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