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10 SMEs


VIEW FROM THE FRONTLINE Small business owners on why standards work for them


“Once you’ve introduced a standard into your business, it’s important to publicize the fact. We put the information about our standards onto our letterheads, compliments slips and all our product sample cards because it makes


a statement to existing and potential new customers about our commitment to quality. This is particularly useful when pursuing new business.


Suzanne Ralton, Managing Director, Agua Fabrics


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“Having standards in place plays an important role when we are bidding for work and it has certainly brought us new


Reaching out to SMEs BSI is actively reaching out to SMEs to try and persuade more businesses to start using standards. “A key part of our engagement with SMEs is through trade associations, with which we work very closely,” said Steve Brunige.


A number of BSI publications are aimed specifically at SMEs. ‘The small business guide to standards’ provides an overview of how standards can make a difference, with case studies from small business owners who have benefitted from using them. ‘The little book of quality management


for small businesses’ provides guidance for those SMEs thinking of getting to grips with ISO 9001. The booklet shows that even the smallest of companies can benefit from incorporating the principles of quality management. Representatives from SMEs can be nominated through their trade associations


business. When we tender for contracts I’m sure we gain points because we comply with the relevant standards.” Lyndon Wild, Managing Director, Laminar Medica


“Introducing BS ISO/IEC 27001 has brought us immediate financial benefits. Since we achieved certification we have won some of


our largest deals. Clients now include a central government department, well respected financial institutions and several FTSE 100 companies.” Jan-Michael Lacy, Sales and Marketing Director, Frederickson, a debt collection agency


to sit on the standards-making committees and become directly involved in creating and updating standards. These committees provide the opportunity for people from all sizes of organizations to influence how a standard develops. “People from SMEs are well-represented on our committees,” said Steve.


SMEs can also benefit from the Assisted


International Travel Scheme (AITS) fund that BSI administers on behalf of the government to help with the cost of travel abroad to attend European and international standards committee meetings.


“Although standards aren’t regulations they do help us meet our legal obligations. They’re also helpful because they represent the


“We realized that without the medical devices standard BS EN ISO 13485, we might not be able to attract the type of customer we wanted to reach. As


a business we are trying to sell to a number of major, world-class companies. I am confident that they wouldn’t even sit down at the table with us if we didn’t use the standard.” Warren Gray, Managing Director, MCS Medical


accumulation of knowledge and experience gathered by industry.” Jane Wernick, Director of Jane Wernick Associates, a consulting structural engineering company


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