EMPLOYEE AND LEADERSHIP DEVELOPMENT Online courses
Your favorite classes taught by your favorite MTC instructors.
BUSINESS WRITING BUSINESS GRAMMAR
Prevent embarrassing errors and increase your writing success with this intensive one-day program. Gain important tips on correct use of the English language and grammar rules. $249
May 9 Jul 11
Th Th
9 am-4 pm 9 am-4 pm
BUSINESS LETTER WRITING
Learn to write business letters that get results. This course will help you write clear, concise, and well-organized letters that present a positive, professional image of you and your organization. $249
May 16 Jul 9
Th T
9 am-4 pm 9 am-4 pm
EDITING AND PROOFREADING
Every piece of correspondence makes a statement about individuals and their organizations. Written mistakes are not only embarrassing; they can also be very costly. This program will help you develop effective editing and proofreading techniques to ensure effectiveness, accuracy, and efficiency in your written materials. $249
Aug 8 Th 9 am-4 pm NEAST CEWCS 502 57
NEAST CEWCS 501 98 NEAST CEWCS 501 99
NEAST CEWCS 500 50 NEAST CEWCS 500 51
> Business Math > Business Writing Essentials > Excel, Introduction > Excel, Intermediate > Excel, Advanced > Project Management Fundamentals > Supervisory Program
More than 450 online courses are currently being offered, and new topics are always being added. Go to
MIDLANDSTECH.EDU/training for the latest offerings and registration.
CUSTOMER SERVICE
BECOMING A CUSTOMER SERVICE STAR Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement. $249
Jun 18 Aug 13
T T
9 am-4 pm 9 am-4 pm
CUSTOMER RELATIONS SPECIALIST CERTIFICATE PROGRAM
The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication. $479
Jun 19-Jul 24 W 9 am-4 pm NEAST CECUS 539 38 TELEPHONE SKILLS: CONNECTING WITH THE CUSTOMER
From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you. $125
Jun 11 CAREER DEVELOPMENT FACILITATOR CAREER DEVELOPMENT FACILITATOR PROGRAM – FAST TRACK
This training provides individuals with relevant skills and knowledge to assist others in planning careers and obtaining meaningful work. This 120 hour online course developed by the National Career Development Association is a hybrid, combining 3 required onsite sessions with the remainder of the coursework done through web-based instruction, use of the course textbook (included in fee), and independent study. The first two onsite sessions, held at the Northeast Campus, are two consecutive week days from 9:00 - 5:00 pm. The 3rd onsite session (graduation) is TBD. Completion of this course supports application for the GCDF and CCSP credentials. $975
Jun 11-Jul 30 TW 9 am-5 pm NEAST CECDF 601 12 T 9 am-12 pm NEAST CECUS 534 37
NEAST CECUS 523 26 NEAST CECUS 523 27
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COURSE DESCRIPTIONS AND ADDITIONAL CLASS DATES @
MIDLANDSTECH.EDU/training
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