search.noResults

search.searching

note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
Warranty Claim


In the event that there is a genuine problem with an Ultima warranted system, the following actions should be taken. In the first instance, the fault(s) should be reported back to the Ultima Certified Installer (UCI) or to Ultima directly by the owner or end user if the installer is no longer in existence. If the UCI is unable to rectify the problem and wishes to make a warranty claim, an Ultima Warranty Claim must be completed and submitted to Ultima.


An Ultima Engineer may visit the site, if deemed necessary, in order to investigate further.


If the fault is found, and in the opinion of the Ultima Engineer it is a genuine fault, then Ultima will at its option: 1) Organise a replacement of the product, or 2) Repair the faulty product, or 3) Reimburse the user’s reasonable costs of organising a replacement of, or repairing the faulty product (including the user’s reasonable costs incurred in removing and installing/reinstalling the faulty product or its replacement), or 4) Refund the purchase price of the product at Ultima’s expense.


Provided that performance of any one of these options shall operate as an entire discharge of any liability Ultima may have under this warranty.


In all instances the findings of the Ultima Engineer will be deemed absolute.


Ultima reserves the right to request written evidence of any costs incurred in replacing, repairing, removing or reinstalling faulty products. Ultima will not accept any consequential loss or damages due to the performance or non-performance of Ultima products or products supplied by Ultima.


102


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104