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IN-DEPTH: DIGITAL INNOVATION


Dr Ali Mearza, consultant


ophthalmic surgeon


time to spend with patients. Piloted with the general surgery team at St Mary’s Hospital in January 2019, Streams enables clinicians to have real-time access to pathology and radiology results using mobile devices, helping clinicians make faster decisions without having to leaving their patients’ bedsides. The time saved allows clinicians to spend more time on direct patient care.


CATALYSTS FOR CHANGE


improve care and patient experience. Here are a few examples.


A


ELECTRONIC RECORDS The single electronic patient record system at the Trust enables clinicians to have quick access to a patient’s full record wherever they are. The Western  out a paper-free approach for every outpatient consultation, and it has already helped the whole hospital run 


 are huge for patient care and for improvement,” says consultant ophthalmic surgeon Mr Ali Mearza, who led this work at Western Eye.


Mearza, ern Eye.


Mustafa Khanbhai, clinical research fellow and Mr Erik Mayer, consultant surgeon


Spring/Summer 2019 Trust/ 13


 nd for tant


s one of the 16 NHS ‘global digital exemplars’, our trust is well placed to capitalise on the potential of digital technologies to


How digital technologies are empowering patients and releasing clinical time.


Digital records also give patients more control over their information. The Care Information Exchange, a digital patient portal for north west London, enables patients like David Bardwell to view their own electronic record and share it with healthcare professionals involved in their care. “I can show my GP my latest blood test results if he doesn’t have them,” David says. “It saves time for both of us and we can make decisions about my care more quickly.”


BEDSIDE INFORMATION The Streams app is an example of a system that’s helping free up clinical


ARTIFICIAL INTELLIGENCE  large volumes of data much more quickly than any individual, supporting faster, more informed decisions, both in clinical research and practice. It can also help us improve patients’ experience of care. Mobile devices make it easier than ever to collect real-time feedback from patients – for example, our wards have devices patients can use at their bedsides to provide feedback. But detailed analysis of that data poses a  many free-text responses.


Consultant surgeon Mr Erik Mayer and clinical research fellow Mustafa Khanbhai set out to tackle this challenge using AI. They developed software that can undertake a ‘sentiment analysis’ of free- text responses. This is plugged into an analytics platform that produces a simple visual representation of the key themes.  the data to improve care,” Mustafa says,  place!”


   an at-a-glance, real-time analysis of patient feedback and highlights areas for improvement.


WANT TO TO GET I INVOLVED?


The Trust runs a digital big room, digital showcases and a digital patient reference group. Email communications manager Paul Harrison at p.harrison3@nhs.net


The Trust runs a dig digital showcases an reference group. Em manager Paul Harris p.harrison3@nhs.ne


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