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WHO SAID WHAT Connectivity, consumers and battles “ “ “ Digital transformation isn’t just a matter of buying new
software and hoping it solves all problems. In today’s digital economy, more data, applications and devices need to be connected than ever before – yet organisations are suffering from the chronic integration issues of the past. However, through application networks, organisations can make more of their IT assets reusable and make application development much more effi cient. This will truly transform how IT functions in the modern enterprise and deliver greater value to the business.
Ross Mason, founder and vice president of product strategy, MuleSoft It takes
more than just one challenger bank to
change the industry. That’s why we’re happy with having other challengers beside us, even I that means that they are taking a bit of the market share. We’re looking long-term, and for the change we seek to work we need allies.
Stewart Bromley, COO, Atom ” “ ”
The new rules set out in Open Banking and PSD2 mean the days of digital banking being carried out within the secure walls of their proprietary website are behind us, as customers can now dictate to banks which channels work best for them. In practice, this could see them contacting a bank on Facebook messenger and asking them to display all of the accounts they hold (across different providers) and transfer money between them, or even manage them by taking out a short-term loan from one bank to pay off an overdraft with another. This potential for customers to use whichever digital platform they want for their banking services means that banks are likely to place much less of a focus on their own websites and apps than they have to date.
Antoine Hemon-Laurens, customer experience expert at Quadient ”
Consumer expectations for speed, ease and convenience are permeating every aspect of their lives, including how they manage their fi nances. At the same time, fi nancial criminals are rapidly evolving their methods of attack. This creates a need to strike the right balance between providing a positive experience and keeping fi nancial institution customers safe from criminal threat. Financial institutions that implement effective fraud solutions that can mitigate risk in real time will have an opportunity to differentiate themselves from the competition in 2018. This will require educating customers and promoting security – and the related peace of mind – as an asset that fi nancial institutions provide for customers.
Andrew Davies VP, global market strategy, fi nancial crime risk management at Fiserv ”
www.ibsintelligence.com | © IBS Intelligence 2018
Icons by Iconika/The Noun Project
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