Saturday 28 May 2022 • Promotional Content
Te Travel Guide 13
Discover Regcard and take back control on the time you spend when travelling T
here are several reasons for travelling, and the choice of the hotel often depends on
the intention of the trip. Whether guests are going on a trip for work or leisure, they look forward to arriving to their hotel room as fast and easy as possible. But some factors can be problematic for travellers — and even for hotel staff. One of the potential issues is the check-in and check-out process, which is the first and last physical encounter between the hotel staff and the customers. Tese phases usually require some time at the front desk and can lead to guests feeling frustrated. Te customer experience depends on the services offered by a hotel, which is why it’s crucial for the properties to create and nurture rela- tionships with them and minimize all inconveniences such as queuing.
Even though the arrival times might
differ from one hotel to another, the check-in usually takes place between 12 noon and 2 pm. Tis time slot slows down operations and causes guests to wait. For every check-in, the front desk agent has to: verify and identify both documents and booking numbers, fill in the guest registration form, review all information related to the reserva- tion, keep guarantees by print of credit cards, as well as inform the guest on the additional services, amenities, and facilities that the hotel provides. To improve the guest experience,
and to increase hotel staff produc- tivity, Regcard was created. One regis- tration card for you and with you, always. It’s travel friendly, eco-friendly and user-friendly. Regcard simplifies the travellers’ journey by minimizing procedures
related to their arrivals and depar- tures in hotels, all while enhancing their experience. A virtual registration card that to proceed to their
allows guests
online check-in and online check-out at any hotel all around the world. Te hotel industry is above all based
on providing unique and memorable experiences to their guests. Tus, customer experience must be at the heart of all strategies and approaches practised by professionals within the industry, the ultimate objective being to maximize
customer satisfaction
— because offering a unique experience leads to happy and loyal customers. Regcard offers travellers the possi-
bility to select their preferences. Tis means that hotels can offer person- alised services that will optimise customer satisfaction and experience.
Regcard makes it easier for guests to: start their journey feeling relaxed, receive personalised services and keep a record of all past hotels stays. When creating their profile, which they only do with their passport/ID once, trav- ellers are able to save time related to their hotel arrivals and departures. Selecting their preferences means hotels can meet guests’ expectations by accessing their Regcard profile. With Regcard, travellers can: • Create their profile • Upload their passport/ID •
Select their preferences
• Upload their credit card details for payments
• Chat with the hotel at any time •
Proceed to their online check-in and online check-out
• Keep a record of all past hotel stays
regcard.com
contact@regcard.com
“One registration card for you and with you, always. It’s travel friendly, eco-friendly and user-friendly”
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56
