86 | TRADE NEWS
Jet2holidays Reveals New Self-Serve Options for Agency Partners
JET2HOLIDAYS has launched a brand- new Manage My Booking (MMB) menu for agency partners, making it even easier and quicker for them to self- serve.
The tour operator has written to agency partners to communicate the brand-new changes, which give them the ability to work more efficiently when it comes to performing actions and amendments without having to contact Jet2holidays directly.
The new functionality allows agency partners to better self-serve when it comes to costing up amendments, updating bookings and obtaining documents directly.
It has gone live with immediate effect and is grouped into the following categories so that agency partners can easily carry out actions or obtain information themselves. The categories are: • Amend Booking (passengers, dates, flights, cancellations)
• Amend Hotel (accommodation, board, special requests)
• Add / Amend Essentials (seats, meals, baggage, guaranteed cabin luggage)
• Documents (travel ID, holiday docs, boarding passes)
• Support (FAQs, Assisted Travel, add promo codes, T&Cs)
Jet2holidays has also recently launched new customer service online forms for agency partners, making it easier for them to share customer feedback without having to rely on email. Alan Cross, Director of Travel Agent Relationships at Jet2holidays said: “Our agency partners tell us how much they value the self-serve options that we have in place for them, because they save time and help partners work much more efficiently. We always want to make our service even better, which is why we work so hard to understand what will benefit them and then implement it. These self-serve improvements have been made in line with agent feedback, so we know they will benefit our agency partners enormously.”
Riviera Travel Launches Long-Haul Tours from Ireland for First Time
RIVIERA Travel has announced its entrance into Irish long-haul market by implementing a premium long- haul touring experience for Irish holidaymakers. The new tours are available for 2026 and 2027 departures. Riviera has said it will bring immersive, small-group experiences to some of the world’s most iconic destinations, including India, Sri Lanka, South Africa, Japan, Morocco, and the Mekong. “Launching long-haul tours from Ireland represents a significant milestone for Riviera,” said Vicky Billing, Director of Trade and Partnerships UK & Ireland at Riviera Travel.
“Irish holidaymakers can now explore iconic
destinations in small groups, with immersive experiences, hassle-free travel arrangements, and the trusted service our customers know and value.” Carrie Day, Country Manager Ireland at Riviera Travel, adds,
“It’s exciting to bring Riviera’s award- winning long-haul tours to Ireland for the first time. We’re one of the few operators offering this kind of premium,
www.nitravelnews.com
November/December 2025
ABTA Reveal Location of 2026 Travel Convention
ABTA’s Travel Convention will head to Funchal, Madeira in 2026 – the first time the island has hosted the travel industry’s flagship event. ABTA made the announcement in Calvià, Mallorca at the end of the ABTA’s 2025 Travel Convention.
The Convention will take place at the 5-star Savoy Palace Hotel in Funchal, with delegates also staying at the Next by Savoy Signature, just minutes away from the Convention hotel.
The 2026 Convention will take place from 12-14 October 2026. The event will be hosted by Visit Portugal and Visit Madeira. Mark Tanzer, Chief Executive of ABTA
– The Travel Association highlighted, “We’re thrilled to be taking ABTA’s annual Convention to Madeira in 2026. Whilst we’ve had the pleasure of holding the
small-group experience,
giving Irish holidaymakers the chance to explore the world in a more personal, memorable way with every detail taken care of.”
It’s Signature proposition, which as been available departing from the
UK for several years, is now offered form Ireland for the first time. Signature tours focus on immersive local experiences and private group options. All long-haul tours will offer intimate group sizes, with 36 guests on Classic tours and 22 on Signature tours. To celebrate the launch, Riviera is offering a 10% discount on all 2027 long-haul tours booked before 21 November 2025, along with a series of complimentary upgraded experiences on select 2026 (September to November 2026) departures which includes, Sri Lanka – Room upgrade Grand Journey from India’s Golden Triangle to Shimla – Half-board upgrade South Africa – Stay at Buffalo Rock tented camp in Kruger National Park Japan – One-night Ryokan stay in Kyoto Imperial Cities of Morocco – Cooking class in Marrakesh and the Atlas Mountains
Convention in other parts of Portugal – Lisbon in 2001 and The Azores in 2017 – this is the first time we’ll be heading to Madeira, for what promises to be a standout event.” Tanzer continued, “The island has such a diverse offering for UK holidaymakers – with something for all ages. The climate means it is a great place to visit all year- round. This makes it appealing to the UK market, particularly given more and more people are travelling throughout the seasons, not just in peak season. We’re pleased to be able to use the Convention to celebrate and showcase all it has to offer.”
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