Look at the technological tools available from your agency
“Now, I work as and when I want to”
MANDY HARE CLUB VOYAGES
“I worked at Lunn Poly for almost 15 years, but unfortunately the hours were too much with my children. They’re now 21 and 18, and my son is at university in New York. I wanted to be able to see him without requesting leave, so I researched homeworking. Now, I work as and when I want to, and I can make it fit around my lifestyle. We’ve got a WhatsApp group for the company and we’ve become really good friends; we all go to trade shows and events together. My system also goes with me wherever I go, so I don’t lose out on a sale – recently I booked a holiday while on the train to London and another when I was in New York. You need to be organised, but it is a very fulfilling job.”
tools from in-house technology provider Vertical Systems. Business development director Damian Mc Donough says: “The key to the success of any homeworker is to provide excellent customer service 24/7. We have the best-in-class technology and our customer relationship management system and quotes enable quality information to be quickly sent to clients.”
SWITCHING LANES If you’re coming to this sector with previous experience, whether you’re moving from a retail role, a different branch of travel or from one homeworking model to another, it’s crucial to consider what new responsibilities you’ll be taking on. You might be comfortable closing a sale,
but what about generating new leads and developing your database, paying attention to the finer details of ticketing or taking payments, and understanding the regulations of running your own business? Homeworking agencies have differing levels of back-office support, so be realistic about where your strengths lie and where you will need extra input. Find out how much ongoing training is on
offer, both to stay up to date with new product through webinars or fam trips, and to help with
8 JULY 2024
travelweekly.co.uk
Make sure you have access to a great team and great resources in a company with a strong culture, so you never feel alone
PICTURES: Shutterstock/DimaBerlin, PaeGAG; Samantha Bailey; Steve Dunlop
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