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John was held in such high esteem A NOTE FROM THE EDITOR


In this incredibly difficult and often tragic year, the loss of John Hays still sent shockwaves through the industry. John was respected across the travel industry and far beyond, having built his business from the back room of his mother’s shop to become the UK’s largest high street travel retailer and, in the past 12 months, a truly national force.


But the outpouring of tributes and condolences following his sudden death on Friday was a reflection of the genuine warmth people – including many rivals – felt for him. In this week’s edition, we have tried to encapsulate John’s career,


his importance to the travel agency sector and the esteem in which he was held by the travel trade and the wider community (pages 4-7). In


truth, we could have filled many more pages, so please head to travelweekly.co.uk to see further coverage and to read those tributes in full as they continue to come in. John was a modest man who I’m sure would have felt slightly uncomfortable at the effusive tributes paid to him this week. But he was also an astute and incredibly intelligent businessman and a pragmatist who, alongside his wife, Hays Travel chair Irene, had identified the need to adjust and evolve to meet the unprecedented challenges of 2020. Those challenges continue to pose threats to many in the trade (pages 8-9). But with more positive news emerging on vaccines, travel corridors and forward bookings, there is also growing hope of some forward momentum to allow businesses, like the one John built from scratch, to plot a course out of this crisis.


w Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS


dedicated web pages to support you


go.travelweekly.co.uk/ webcasts


Webcasts Resource Centre


go.travelweekly.co.uk/ resources


Restart & Recovery Hub travelweekly.co.uk/ restart-recovery


T ravel Weekly’s


John Hays: 1949-2020 Industry tributes flood in 4 Agency’s succession plan 4 City tributes and obituary 6 Staff messages; fundraising 6


Quarantine test; winter sales opportunity 8


Abta seeks clarity; ATT fund at £35m 9 Comment Gordon McCreadie: Share client details 10


NEWS YOU CAN USE Product


Jet2holidays, Newmarket, dnata Celebrity, Intrepid, NCL, MSC


FRONTLINE agent diary


Colin Burns: Lockdown is less squeaky 20 Your Stories


THE QUEEN’S AWARDS FOR ENTERPRISE:


INTERNATIONAL TRADE 2020


FOLLOW US: travelweekly.co.uk


The Personal Travel Agents’ Zoe Moss set up in March 21


@travelweekly


15 16


WTM 2020: Jamaica, Tenerife, Jordan 18


WHAT LUCY DID THIS WEEK


ORecorded a webcast with Jet2holidays’ Steve Heapy and trade boss Alan Cross, and southwest and south Wales agent Miles Morgan, about the new base at Bristol airport.


OReminisced with many industry colleagues about good times at conferences and on ski trips with John Hays.


ORan my first 10k from home – in the pouring rain – in under an hour! Happy with that.


Competitions


Win a £50 voucher from Fort Myers 24 Get Social John Hays, testing, Saga, Travelopia 27


DESTINATIONS Middle East


Short Breaks


City Add-ons: With the UAE, Qatar and Bahrain now on the travel corridors list, find out about activities beyond the main cities 28


Riga: Latvia’s capital, with its art nouveau district, charming Old Town and vast Central Market, is a delight in summer or winter


BUSINESS NEWS


Tui angers hotels with payment delays 38 Emirates Group posts $3.8bn loss


38


Furlough rules update by Ami Naru 39 Abta reiterates calls for sector support 39 ‘Test and release’ by mid-December? 40


travelweeklyuk @travelweeklyuk 19 NOVEMBER 2020 3


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