INSIDE THIS


WEEK Contents


NEWS Hot Stories


Brexit delay could see rise in bookings CMA campaign calls for T&Cs clarity Tailor Made forecasts £30m in sales Thomas Cook agent admits fraud UK ship launches boost cruise bookings


WIN!


Round-up New AmaWaterways ship; Notre Dame 08 Agencies open across UK; Miles Morgan 10 CMV adds to fleet; Royal Caribbean


12


A trip to Walt Disney World in Florida for you and three guests page 36


Talk Back


Capacity, cruise gratuities, People’s vote on Brexit; Thomas Cook


NEWS YOU CAN USE Product No1 Lounges, Discover Egypt


19 04 21


Operator Sensory Traveller, Wendy Wu 22 Cruise Fred Olsen Travel, Tui, Seabourn 24


FRONTLINE Comment Noel Josephides, Aito


28


This Week In… A look through archives 30 Readers’ Lives Lorraine Taylor, Nats Spotlight Shine Surprises Party


Mystery Shopper Inverness, Scotland DESTINATIONS


FRONT COVER Nathaniel Sherborne, P&O Cruises; Lisa Kennedy, Bolsover Cruise Club; Phileas Fogg character; Phoebe Jewitt, Bolsover Cruise Club; and Angus Struthers, Cunard PHOTO: STEVE DUNLOP


Hotels, Resorts & Spas Scotland: The home of golf and whisky 42 Spa Breaks: Find the perfect one


47 US Heritage Hotels: Historical properties 53


Canada Vancouver for foodies: Finest hotspots 58 Thrill v Chill: Quebec, Rockies, Toronto 63


BUSINESS Round-up Virgin Atlantic; Travelopia


WHAT


LUCY DID THIS WEEK


Apr 18 70 Back page Digital firms need regulation 72 1


2 3


32 34 40


Lucy Huxley Editor-in-chief @Lucy_Huxley


Interviewed Tui cruise MD Chris Hackney about the operator’s launch into the river cruise sector with three new ships


Spent a day on Princess Cruises’ Sapphire Princess to film ahead of the Clia conference and meet the Voice of the Ocean finalists


Collected my son after his week away in Canada on the school ski trip – he seems to have grown up so much!


18 April 2019travelweekly.co.uk3


f ever there was a time to embrace the phrase ‘carpe diem’ and seize the day, it would be now. The decision to kick the Brexit can further down the road doesn’t help deal with the fundamental issues that led many consumers to hold back on their holiday purchases in the past couple of months. But from the conversations we’ve been having, it seems clear that the new timescales offer some breathing space for the summer season and that appears to be translating to bookings (page 4). As Paris specialists will be acutely aware this week (page 8), the travel industry is always susceptible to incidents and circumstances that are impossible to predict. And that makes it even more important to seize the opportunity to remind people now why they should stop dreaming about getting away from the grind and make that dream a reality. For the past six months and beyond, we have consistently


A NOTE FROM THE EDITOR It’s time to seize the day I


reiterated that scare stories and alarmist claims about the effect of Brexit on holidaymakers have more often been rooted in fantasy than fact. Now those fears can take something of a back seat, for a short while at least. It’s time to think of innovative and fun marketing messages to push potential bookers over the line. As we also report this week, there are plenty of


reasons for optimism, with agents across the UK expanding their businesses (page 10). We all hope the sunny weather predicted


for many over the Easter weekend will be reflected in some bright trading reports in the coming weeks.


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