Miles Morgan tips trading highs to continue in 2023
Miles Morgan (centre) and Mandy Shillito (second right) with suppliers
Juliet Dennis
Miles Morgan Travel is predicting a record 2023 and recruiting for two new senior roles as it targets further growth. The 19-strong agency chain said
it was preparing for high demand to continue in the new year as clients returned to book after taking a break from travel during Covid. It has enjoyed unprecedented trading levels over the last five months, including its best November to date. Speaking at a three-day training
event hosted by the agency for more than 100 staff with 36 suppliers, managing director Mandy Shillito said the chain was reaping the benefits of its affluent and retired customer base. She said: “Our customers are time-
rich and saved money during Covid. “They were more cautious during
Covid and now we have the reverse of that. They have been waiting for this; they want to travel and enjoy life. We are seeing a lot of bigger bookings.” The agency has enjoyed strong
short-haul and long-haul sales and the return of escorted touring and bucket-list bookings. It also reported more further out
bookings and new customers. “We are seeing advance
registrations for big trips in 2024 such as Canada, safaris and multigenerational trips,” said Shillito, adding: “We’re getting lots of new customers. People like the face-to- face service.” The agency has not yet revealed
details of its post-Christmas activity, but will continue to promote its
Aurora Expeditions to rebrand
as AE Expeditions this month Aurora Expeditions has rebranded as AE Expeditions in the UK following “a trademark challenge”. The polar specialist’s new name and branding will be introduced this month. The line said AE Expeditions would continue to be part of the Sydney-based Aurora Expeditions group. The line’s second purpose-built ship Sylvia Earle is currently on its maiden voyage to Antarctica.
8 15 DECEMBER 2022
brand on regional television. Shillito said: “We won’t take
anything for granted, but we’re expecting a record 2023 and that’s down to the team and their work through Covid. Our reputation on the high street is even stronger now. People know we’ll be there through thick and thin as we were through the pandemic.” The growth predictions have
prompted the agency to recruit for two new senior roles; a commercial manager to ensure all suppliers receive “quality service” and a digital manager to improve the company’s online performance. The agency now has about 50
preferred partners. “We’ve taken on about six partners this year to fill gaps
in our portfolio,” added Shillito. i Miles Morgan Comment, page 16
Ski bookings exceeding 2019 levels despite increasing costs
Ski bookings for this winter are exceeding pre-Covid levels despite the weaker pound and higher resort charges in Europe. The 16th annual Post Office Ski Resort Report, produced with Crystal Ski Holidays, found that prices for lessons, equipment, lift passes, meals and drinks have risen – but UK sales are “looking healthy”.
EasyJet holidays portal built with help from agents
EasyJet holidays has launched a trade portal, designed with input from travel agent partners. It features images and tools
for agents to use to help their customers when booking a holiday. There is a new calendar function
that allows agents to search for the cheapest stay at certain hotels. Competitions will launch over
the coming weeks, with the chance for agents to win prizes. The first one launched on the operator’s agent Facebook page on December 13, offering the chance for four agents to win £250 in vouchers. Kelly Walker, head of
distribution at easyJet holidays, said: “We launched our partnership with the trade over two years ago, and it’s been an important contributor to our growth, with hundreds of thousands of holidays sold during that time. “We’re committed to providing
a seamless and unforgettable experience for travel agents helping their customers find the perfect easyJet holidays package. “That’s why we’ve listened to
feedback from our partners, to help us build this new portal that we’re confident travel agents will love.”
tinyurl.com/ easyjettradeportal
Kelly Walker
Swan Hellenic to add new ship
to fleet after placing winning bid Swan Hellenic has won a tender to acquire a new ship after beating off rival bids. Helsinki Shipyard exercised the right to sell the ship after the original buyer – Russian-owned leasing company GTLK – failed to take delivery of the vessel. The shipyard and Swan Hellenic will now work on the completion of the 192-passenger Diana ahead of delivery in March 2023.
travelweekly.co.uk
PICTURE: David Guest
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