NEWS
Delays at airports
are due to ‘depleted resources’, say ACI Europe and the ASA
Aviation bodies blame airlines’ cost-cutting for staff shortages
Ian Taylor
Airports and ground handlers have blamed airline cost-cutting for staff recruitment difficulties causing delays at airports, with aviation bodies in Europe warning of disruption throughout the summer and beyond. Check-in queues spilled
out of terminal buildings at Birmingham airport on Monday as passengers were ordered to wait outside. Media outlets reported
lengthy queues at Bristol and Manchester, and British Airways acknowledged cancelling more than 16,000 flights over the summer season. But a leading aviation source
confirmed: “Some countries in Europe have even worse problems than we do. The staff shortages are worse. We’ve seen terrible scenes at Amsterdam Schiphol
travelweekly.co.uk
and other airports recently.” European airports association
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ACI Europe and the Airport Services Association (ASA) representing ground handlers warned the delays will continue, blaming low wages and shift work enforced by airline cost-cutting. A survey of Europe’s airports found two-thirds expect flight delays to increase and more than one-third forecast disruption would continue beyond the summer. However, the problems at
Birmingham were exacerbated by “people hearing of really bad
queues at airports and turning up at check-in hours before their flight”, according to the aviation source, who added: “Two-thirds of passengers at Birmingham left in the early morning peak. There were just too many people in the terminal. “There are continuing staff
challenges, particularly in ground handling, which looks to be the
weak spot this summer. Airports are offering double-digit pay rises, but ground handlers can’t increase wages because they are under such cost pressure from the airlines. “UK airports are confident
security will be OK this summer, but they don’t control check-in and baggage handling. Those are down to the ground handlers and the ground- handling situation is unclear. Airports fear they’re going to have to step in.” In a joint statement, ACI Europe
and the ASA blamed the “increase in delays and cancellations and degraded passenger experience” on “depleted resources” and “the impossibility of scaling up staffing”. They argued: “Security and
ground-handling jobs have for many years stood at the lower end of pay scales and involve shifts of seven days a week [creating] a clear handicap in attracting people”. The pair blamed “years of liberalisation” that produced “a downward spiral [with] low wages
and compromised service quality”. The UK aviation source agreed
with that assessment, saying: “The ground-handling market needs to be reformed. Years of liberalisation have seen ground handling squeezed right down by the airlines. There is no margin for them.” BA confirmed it had cancelled
16,700 flight sectors, 10% of the services it was due to operate between March and October, insisting all cancellations were “pre-planned” and customers notified. It is understood 75% involve short-haul flights on routes with multiple frequencies. A BA spokesperson said: “The
past few weeks have been challenging for the entire industry. We’ve reduced our schedule to help provide certainty for customers and are giving them maximum flexibility to rebook with us or another airline as close to their original departure time as possible, or to receive a full refund.”
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PICTURE: Shutterstock/Kollawat Somsri
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