CRUISE NEWS YOU CAN USE
NEWS IN BRIEF
Norwegian Jewel to sail in Australasia for second time
Norwegian Cruise Line’s Norwegian Jewel will spend a second season sailing itineraries in Australia, New Zealand, the south Pacific and southeast Asia during the 2018-19 season. It will undergo a three-week drydock enhancement in Singapore in October 2018.
ncl.co.uk
P&O Cruises revamps two ships before Christmas
Two P&O Cruises ships are to undergo multimillion-pound refits before Christmas. Adult- only ship Arcadia will showcase revamped cabins, suites, public areas, bars and restaurants on its first cruise after the refit on November 15. Oceana will enter drydock in Germany at the end of November and will sail to the Canary Islands on December 17.
pocruises.com
Silversea offers free shore excursions in Caribbean
Silversea Cruises is offering free shore excursions on sailings to the Caribbean booked by November 30. Guests will receive a free shore excursion in every port of call on selected 2018 voyages on all-suite, butler-serviced ships Silver Wind and Silver Muse.
silversea.com
Carnival UK bolsters P&O and Cunard trade teams
Harry Kemble
harry.kemble@
travelweekly.co.uk
Carnival UK has announced major changes to its sales teams.
Cunard is recruiting an
18-strong sales force, while P&O Cruises has made two senior appointments. Carnival UK split Cunard and P&O’s sales teams in September to “solidify brand distinction” and forge stronger links with agents. Cunard’s vice-president of UK sales, David Rousham, said a recruitment drive is well under way, including for a team director. “I have been asked to build an
18-strong sales team,” he said. “In the past, we have had the same people looking after travel agents for P&O and Cunard. “We need to establish those
relationships directly with the right agents. We feel the way to do that is with our own dedicated team.” It follows news that Cunard will
add a fourth ship to its fleet in 2022 – its first new ship in 12 years.
Advert
Royal Caribbean to unveil one-stop-shop Club Royal website
RIVER TRIVIA: New offer for Scenic luxury five-star European river cruises this November! Your customers can save up to 35% on 2018 European river cruises with the Scenic Luxury Sale. Cruises from £1,595pp. Ends November 30.
www.scenic.co.uk
Royal Caribbean International is bringing its booking, training, rewards and sales materials into one portal after redesigning loyalty scheme website Club Royal. The new site will go live on
November 23 and member agents can access the site using one log-in. Existing Club Royal members
will be automatically enrolled on the new platform. Those registered with Cruising Power or
20
travelweekly.co.uk 9 November 2017
Cruising for Excellence will receive an email inviting them to join. Both the Cruising Power and Cruising for Excellence platforms will be housed on the Club Royal site. The portal will be divided into
SALES FORCE: David Rousham, and Cunard’s Queen Mary 2 in Dubai Meanwhile, two Carnival UK
directors with roles across both brands have been appointed to positions solely with P&O Cruises. Nathaniel Sherborne, currently
director of national partnerships for Carnival UK, will become trade sales director for P&O Cruises, with responsibility for travel agent sales revenue. And Shane Riley, currently
director of retail, new business and onboard sales for Carnival UK, has been appointed director of
trade engagement and onboard sales for P&O Cruises. He will be responsible for sales operations, including agent promotions, events, communications and sales support; regional sales and training; and future cruise on board sales teams. The changes come into effect on December 1. P&O Cruises is also seeking to
recruit a director of distribution.
pocruises.com
cunard.co.uk
four areas: ClubBooking, formerly called Cruising Power, which will house new booking tool Airwaves; ClubLearning, which features the line’s Cruising for Excellence programme and contains new modules; loyalty scheme ClubRewards, where agents now need only finish three training modules to access the rewards programme; and ClubCreate, which contains news, campaigns and an image library. Amanda Darrington (pictured),
Royal Caribbean sales director for the UK and Ireland, said: “This one
portal makes agents’ access easier.”
myclubroyal.co.uk
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