NEWS ROUND-UP
COMMENT: “Most traditional agents are run by entrepreneurs who have prospered by exploiting change” Sharon Munro, page 25
IN THE PICTURE: Reuben’s result
Staff from Scenic and Emerald Waterways took on agents from Cruise118 in a football match to raise funds for charity Reuben’s Retreat. The match raised £500 for Reuben's Retreat, which is
dedicated to supporting families and children living with life-limiting or life-threatening illness. Cruise118 went home victorious, winning 8-4. Angela Sloan, head of sales UK for Scenic and Emerald,
said: “We are thrilled to continue to support Reuben’s Retreat, a charity which does invaluable work towards helping and improving so many lives. “We are incredibly touched by the fantastic work
that Reuben’s Retreat does.” To donate, visit
emeraldwaterways.co.uk/why- emerald/reuben-s-retreat
MOVERS & SHAKERS
Tui has appointed Christopher Hackney as managing director of Marella Cruises
and he will start on December 1. He succeeds Richard Sofer who takes up the role of commercial director of Tui UK and Ireland on the same day.
Iain Powell has been appointed as head of trade sales for Saga Holidays and Saga
Cruises. Powell will join Saga on January 15 from Carnival UK where he was a business manager within the national travel partnerships team.
The Advantage Travel Partnership has appointed group commercial director Paula
Lacey as group commercial and membership director, assuming responsibility for all commercial services as well as marketing. Paul Nunn has been promoted to the new board role of operations director. Neil Armorgie becomes global product director for Advantage while continuing as chief executive of Worldwide Independent Travel Network.
Barrhead unveils training portal and flights to Genoa
Ben Ireland
ben.ireland@
travelweekly.co.uk
Barrhead Travel is to introduce a standalone training platform for agents and will begin chartering flights from Glasgow to Genoa to connect with MSC Cruises sailings.
Forty new training modules
will be accessible on the Barrhead Online Training Academy website, covering sectors including cruise, long-haul, insurance and dynamic packaging. The portal, which will go live
early next year, will also host training produced by Barrhead’s partner suppliers including hoteliers, operators and airlines. Previously, training modules were
hosted on the agency’s intranet. Chairman and founder Bill
Munro said: “It’s got everything that agents need and they can access it all from their own workstation.” The charter flights will connect
passengers from Scotland with MSC Seaview sailings fromGenoa. The flights, operated on British
10
travelweekly.co.uk 9 November 2017
later that day. Munro said the plan had the backing of Scottish business groups and associations including the Scottish Chambers of Commerce and the CBI. Full details are yet to be released,
MUNRO: ‘The portal has got everything that agents need’
Airways aircraft, will run once a week from May to October, with Barrhead offering 98 seats. The agency already charters
flights to cruise ports including Majorca and Venice. Barrhead also plans to charter
flights to European destinations for Scottish business travellers attending one-day conferences. Flights would depart from
Glasgow early in the morning to coincide with events and return
but Munro said Barrhead was “interested in helping big business improve the Scottish economy”. Last year the agency invested in a new training academy in Glasgow for all staff, including homeworkers and franchise members. The facility is free to use for its managed service branches. The centre now has a room that can hold 50 people and is available for suppliers to train Barrhead agents. Munro said: “It means suppliers can make one visit and train a large group of agents rather than the old method of turning up to one agency at a time with a pizza.” The company also uses the
training centre to give “intensive training” to new-starters. Barrhead will hold its annual suppliers’ conference at the Trump
Turnberry Hotel thisweekend. › Barrhead Travel’s Sharon Munro: Comment, page 25
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