Collaboration is key to travel’s revival A NOTE FROM THE EDITOR
The publication of the government’s ‘safe lists’ last week generated headaches for the trade and frustration for some key destinations, but there can be no disputing that it was a significant step in the right direction (pages 4-5). Funway’s decision this week to cease trading (page 7) reminds
us the recovery of the outbound sector will be slow and far from straightforward, with latest research suggesting only one in nine consumers are considering a getaway this summer (back page). But as Abta chief Mark Tanzer said on a Travel Weekly webcast, if momentum can slowly build to a point where even 25% of people go on holiday overseas by the end of the year, that could be key to other companies surviving the crisis (page 6).
With borders reopening from England and hopes that the devolved nations will soon follow suit, the next challenge will be rebuilding confidence and providing the information and reassurance customers require. This presents a real opportunity for travel agents to demonstrate what we have known all along – that they are far more than order takers or middlemen. But as other speakers on our webcasts this week stressed, it will also require a concerted effort
from the industry in the UK and around the world to work together to rebuild trust. Industry bodies from Iata and Clia to Aito, Atas, Discover Ferries and Tipto have long demonstrated that often fiercely competitive travel businesses are capable of putting differences aside for a common goal. That willingness to collaborate for the greater good is now going to more crucial than ever.
Lucy Huxley, editor-in-chief, Travel Weekly Group CONTENTS NEWS
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T ravel Weekly’s
Travel minefield ‘is agent opportunity’ 4 ‘Safe lists are confusing but good start’ 4 Portugal among destinations omitted 5 Tanzer on recovery; plea to operators 6 Funway to fold; domestic bookings up 7
Multiple job losses; Hurtigruten; Freeth 8 Special reports Travel Weekly webcasts round-up
Travlaw advice: redundancies, T&Cs 12 Interview: Tolene van der Merwe
Comment
NEWS YOU CAN USE Product
Sani Resort, Expedia, Virgin Voyages 17 Insight Vacations, Villa Collection, Prestige 18
FRONTLINE agent diary
THE QUEEN’S AWARDS FOR ENTERPRISE:
INTERNATIONAL TRADE 2020
Clare Dudley: Bite your tongue with rude clients and you may win them over long-term
FOLLOW US:
travelweekly.co.uk @travelweekly 19 Jacqueline Dobson: Credit card fees 15
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WHAT LUCY DID THIS WEEK
OHosted more ‘Roadmap to Recovery’ webcasts with Kuoni, The PC Agency, Advantage, Designer Travel, Miles Morgan Travel and Dorking Travel.
OTeamed up with Travlaw to host another session offering free legal advice to readers – to really great feedback.
OWas so happy that my daughter’s school was finally able to accept Year 6 pupils back! She was missing it so much.
Get Social Safe travel lists; refunds; Westoe; Abta 20
DESTINATIONS ASIA
Tokyo: From playing rock- paper-scissors with a geisha to exploring Mount Fuji, Lucy Huxley laps up the eclectic joys of Japan’s capital 22
Where to Sell: Three operators champion
Vietnam, Thailand and South Korea 26 Solo travel
Selling Tours: Single people, and even those coupled-up, are tipped to show strong demand for holidays with others on escorted tours 28
BUSINESS NEWS
Tanzer defends Abta on quarantine 32 RCN refunds ‘must be paid’; trusts ‘have refund issues too’; outlook for inbound 33 YouGov and BVA-BDRC surveys suggest Britons are still cautious about travel 34
travelweeklyuk @travelweeklyuk 9 JULY 2020 3
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