ADVERTISING FEATURE


How PTS supports independent businesses


I spend a lot of time talking to established travel businesses. The kind that know what they’re doing, have built solid client bases, and don’t need the basics explained to them.


But the same issues begin to show up, albeit in different ways. It can be supplier limitations that don’t quite make sense anymore. Lack of transparency, extra fees deducted on a regular basis for things not previously disclosed, commission and V>ÃhyoÜ Ìh>Ì `oiÃn½Ì ÀiyiVÌ Ìhi ÜoÀk }oin} in] oÀ jÕÃÌ Ìhi Õn`iÀlÞin} viilin} ov not having full control over your own business.


None of it is new to anyone. We’ve all seen it.


Ƃll mo`ilà ÃiÀÛi > «ÕÀ«oÃi Ìo Ãomioni° oÀ m>nÞ] iÌ ià jÕÃÌ Ìhi Ài}hÌ «l>Vi Ìo ÃÌ>ÀÌ° They offer structure, maybe training, and a way into the market. But many models aren’t built for every stage of a business.


For experienced travel professionals, boundaries start to get in the way, growth is loÃÌ Ìo > l>Vk ov yiÝiLiliÌÞ] >n` VommiÃÃion ià Ã>VÀiwVi` voÀ m>n>}iminÌ hil« ÌhiÞ simply no longer need.


So then when these things are weighing heavy, they think about switching. Only voÀ Ìhi VonÃoÀÌiÕm Ìo «oÌinÌi>llÞ ÌÕÀn >ÀoÕn` >n` m>ki iÌ >à `ivwVÕlÌ >à «oÃÃiLli Ìo li>Ûi] jÕÃÌ Ìo `À>} oÕÌ Ìhi «ÀoViÃð


From our side here at PTS, we’ve always taken a simple view, maybe too simple to some, but your business should be yours. You should be able to work with who you want, understand exactly what things cost, and grow without needing to navigate around the structure you’re in.


Your money shouldn’t have to swap hands to protect your customers, and your LÕÃiniÃÃ ÃhoÕl` viil liki iÌ Lilon}Ã Ìo ÞoÕ] noÌ Ãomioni ilÃi ÞoÕ jÕÃÌ ÜoÀk voÀ°


"ÕÀ joL ià Ìo ÃÕ««oÀÌ in`i«in`inÌ LÕÃiniÃÃiÃ] noÌ m>ki Ìhim `i«in`inÌ° -o even if the best way for us to provide that is to help them move, we will do what we can to support them through each step.


Not because our model is better than another. But because at a certain stage, the needs of a business change, and when they do, the right setup should move with the business, if it doesn’t, the business will eventually move without it.


PTS is not keeping member businesses under lock and key. The keys never even leave member hands. Our services >Ài jÕÃÌ hiÀi Ìo m>ki Ãillin} ÌÀ>Ûil Ãim«li] no moÀi] no less.


Emma


Emma Collis Managing Director | PTS


Emma Taylor, Taylor’s World Travel, Moved to PTS From Personal Travel Agents in January 2026


Having transitioned from Personal Travel Agents in Partnership with Your Co-op to PTS in January, the difference in member support has been immediately noticeable.


The team at PTS are incredibly approachable, responsive, and genuinely invested in helping me succeed. It’s refreshing to feel so supported— both professionally and


personally—and it’s given mi Ài>l Vonw`inVi in


the future growth of my business.


For more information visit protectedtrustservices.com


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