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BUSINESS NEWS of the Covid crisis and looks forward to the October 14 convention. Ian Taylor reports


Guevara, Abtar and Redmond set for Travel Convention


Abta has already announced enough Travel Convention speakers for Mark Tanzer to insist: “There is something for everybody. “Gloria Guevara, president


of the World Travel & Tourism Council (WTTC) will be speaking, and she has a global perspective on what is going on. “I’ll be interested to hear from


Jamie-Lee Abtar, executive director of BAME Women in Travel. Black Lives Matter was an urgent and sad reminder of the challenges we face in terms of diversity and discrimination. “The world of work is going to


change fundamentally and Paul Redmond, who has spoken at


two previous conventions on the younger generation coming into the workforce, will be speaking. “And we’ve got people from the


industry being candid about their experiences, about what they have learnt and the challenges ahead.”


Gloria Guevara


Tanzer champions networking and workshops at virtual convention


The 2020 Travel Convention, a full-day virtual event on October 14, will be unique in Abta’s history. But chief executive Mark Tanzer believes the format will be familiar and the content compelling. He told Travel Weekly: “The


convention will be different in the way it’s delivered, but it will stick to a model which has proved successful. We’ll take a forward-looking view of our world, our industry and your business, at what you can do and what lessons you can take. “We’re treading new ground


with amazing technology [that] can recreate a virtual convention centre.” The convention will again be


moderated by Chris Ship, ITV News royal editor. Tanzer said: “We have


more workshops than normal and people will be able to contact each other direct, so we can recreate the networking aspect. We’ve tried to make it as interactive as possible, between the event and delegates, and between delegates themselves.” He added: “I hope we won’t


be obsessed with Covid, but it’s impossible to escape. There is the big question of the economy and how the consumer is going to change behaviour, and then the business recovery side. It will be interesting to hear the macroeconomic forecast from Yael Selfin, chief economist at KPMG. At the end of the day, we’re all subject to the wider economy. “I hope by October 14, we’ll see some shoots of recovery.”


Travel’s recovery ‘won’t be smooth’


Travel won’t see a smooth recovery, Abta chief executive Mark Tanzer has warned, and the industry will need to adapt to changes at work and in consumer behaviour. But he insisted: “I see no reason


why travel can’t get back to the levels it was at before.” Tanzer told Travel Weekly: “I’ve


seen a number of forecasts of the recovery for aviation and travel. The shape is always the same – it looks like a mountain range. It isn’t a smooth recovery. “If that is the shape of recovery,


can we build in ‘shock absorbers’ so we don’t have start-stop, customers going and then not going, in the way we have over the last few weeks? “How can we anticipate moving


ahead and slowing down as the virus works its way around?” He argued: “There will be


travelweekly.co.uk Can we build in


‘shock absorbers’ so we don’t have start-stop, in the way we have over the last few weeks?


changes in consumer behaviour. People have got used to digital lives and that will impact the high street. “There will be changes in the


workplace. We’ve all been working from home. There are parts to that which people would like to preserve and bits they really miss about the office. How do we come up with a model that works not just from a health and safety point of view, but where people feel happy and comfortable?” Tanzer said: “No one has the


answer to these questions, but they


aren’t hypothetical. We’ve all got to figure out how we go back to our offices [or] what we do with our offices.” He insisted he has seen “no


evidence” for a reduction in overall demand for travel post-Covid, but suggested: “The way travel organisers think about distancing, about the density of people, will persist. People may be more cagey about being


Tanzer: ‘Consumer behaviour will change’


jammed together. That could just be part of the way we live in future and travel will have to take account of it. “On the positive side, some of the


impact on destinations has stuck with people. Communities need tourism. If it were to slow or stop, you would get adverse effects across the world. So we want people to travel [and] need to manage the impacts.”


3 SEPTEMBER 2020 39


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