NEWS Ireland sales to more than 500 agents at annual conference. Andrew McQuarrie reports from Porto
Ferrara outlines ambition to acquire stake in cruise sector
I InteleTravel
‘ambassadors’ attend the business sessions
nteleTravel chief executive James Ferrara has outlined his desire for the agency to acquire a cruise company, revealing previous attempts at deals fell through. Ferrara told Travel Weekly he would like InteleTravel
to grow as a tour operator and secure ownership in the cruise sector. “We’re such a powerful cruise seller that I would like us
to have a stake in the product,” he said. “Any cruise line that we do business with winds up growing because of us.” He added he was disappointed that two acquisitions in
the cruise sector had failed to be completed, adding that one of the deals had fallen through “at the last minute”. “I really wanted us to have a vertical integration in
cruise,” he said, adding: “Why should we just enrich other people’s business? If we’re going to send a huge amount of business somewhere, we ought to have a stake in it and then we profit as both the distributor and the manufacturer of the product.” During last year’s InteleTravel conference, Ferrara said
he harboured ambitions of InteleTravel becoming one of the top-20 largest Atol holders by the end of 2025. The current 20th-ranked Atol holder is Travel
Republic, which is authorised to carry 103,691 passengers, while InteleTravel’s licensed capacity for the year to September 2025 was 730. However, Ferrara confirmed there is still a desire to
group holidays from £400
the best values in the travel industry, when you consider that even Airbnb, which used to be a great-value proposition, is now equal to or greater than hotel rates,” he said. “A week in a resort is equal to one
night in an Airbnb rental.” The agency will also be rolling out
‘Holibob’, which will allow agents to send activity recommendations when the client is overseas, Ferrara said, while the AI-based “itinerary builder” teased at last year’s conference is set to be unveiled in the coming months.
ramp up the amount of dynamic packaging carried out by the agency. He referenced On the Beach’s recent announcement
that it would be winding down B2B brand Classic Collection and pointed to an opportunity it presented. “It is possible to fill in a gap now left by Classic,” he
said, adding that the intention would not be to “replace” the operator. “The idea is never to fully replace our suppliers – that’s not a goal,” he said. Reflecting further on On the Beach’s decision to
close Classic Collection, he said he was “surprised” when companies decided to focus on a B2C approach.
Google expert advises agents to create ‘inspiring’ videos
Google travel specialist Ludovic Carrasco encouraged InteleTravel agents to create compelling video content to engage clients, citing a “boom” in viewing figures. Carrasco said there had been a 14%
increase in travel content’s viewing figures on YouTube in the year to December 2024. “There is a boom in terms of
video content viewing in travel,” he said, adding: “There is such a great opportunity here for you.” He recommended that agents use the ‘ABCD’ approach to create videos,
travelweekly.co.uk Ludovic Carrasco
based on capturing and holding the viewer’s attention, displaying branding from the outset, creating a “link” by giving the story a human touch or using emotion, and directing the viewer to take action. “Try to create videos to inspire
people and catch their attention,” he said, noting that AI could potentially be used to help with content creation. He also highlighted growing
demand for certain destinations, with Saudi Arabia, Indonesia and the UAE projected to achieve particularly strong growth in the next 15 years.
2 OCTOBER 2025 11
James Ferrara
PICTURES: NVStudio
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