16 Industry Viewfinder INDUSTRY VIEWFINDER
The Evolution of Remote Management & Digital Monitoring
EXECUTIVE SUMMARY Harnessing digital innovations for the remote management of social housing stock can bring unprecedented effi ciencies for providers as well as benefi ts for tenants, including monitoring key safety, health and security factors. Not only can maintenance effi ciency benefi t hugely from such approaches, so can enhancing tenant safety and wellbeing. While it was essential to quickly identify a means of remotely keeping tabs on buildings’ condition during the pandemic, leading to an upsurge in remote monitoring adoption, there are a host of reasons why providers and landlords are looking to continue the approach going forward, from wellbeing and effi ciency of properties to skills shortages and cost issues. Implementation of these technologies in social housing presents unique
challenges and opportunities, keeping assets in good condition for the benefi t of tenants and landlords using a range of IT solutions, including smart sensors and app-based data from tenants. In addition, being able to monitor and assess the condition of properties without disrupting residents, and in a less resource- intensive way has a range of attractions. However this also means a change of
approach in management and adoption of new and unfamiliar systems, both for providers and tenants. Housing Management & Maintenance undertook a programme of research
with housing professionals in the sector in 2021, examining how they are adopting and adapting to the new age of remote management and digital monitoring systems in the social housing sector. T ree years later we conducted a new study to discover how their views and experience have evolved over time helps us to see where improvements have occurred and what challenges remain. T e research we undertook in 2021 was in a diff erent context, with many sites
and individual properties being inaccessible due to Covid restrictions present at the time. T is was a key driver for the uptake of remote monitoring in social housing, but while the pandemic has receded, providers remain challenged by ineffi cient and problematic manual methods of ensuring properties are functioning healthily and effi ciently. T ey are seeking ways to reduce admin and tenant disruption, while increasing tenant safety and wellbeing with more proactive, digitally supported approaches which also provide them with essential data on their assets.
What are the key factors driving adoption of digital remote monitoring systems in social housing?
Housing Management & Maintenance February/March 2025
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