19 Finsbury Food Group Annual Report & Accounts 2019


Key Performance Indicators Non-Financial


Revenue £k per Employee Performance


103 102


2019 2018


Definition Revenue/The average number of persons employed by the Group including Directors and excluding agency staff during the year.


2019 Performance An important productivity measure. Growth in like for like sales and growth through an acquisition during the year accompanied by an increase in the average number of people employed with an acquisition during the year has led to a small increase year on year.


Number of Employees Performance


3,062 2,988


2019 2018


Number of BRC A Grade Ratings Performance


6 6


2019 2018


Complaints per Million Units Performance


18.9 20.0


2019 2018


Definition The average number of persons employed by the Group including Directors and excluding agency staff during the year.


2019 Performance An increase during the year primarily due to the acquisition of Ultrapharm.


Definition Number of sites attaining BRC A grade ratings for food safety.


2019 Performance A consequence of our focus on operational excellence, it underlines our strategy, and our purpose – of Baking Brilliance.


Definition Number of complaints/(number of units sold/1,000,000).


2019 Performance Our long-term commitment to product quality makes this a key measure. The improvement during the year is the result of systematic focus on key areas of complaint and eliminating them and our focus on quality consistency improvements. Process Blueprint should drive further improvements across all sites.


RIDDORs* per 100k Hours Worked Performance


0.22 0.13


2019 2018


Definition Number of RIDDORS in 12 months/(number of hours worked in 12 months/100,000).


* RIDDOR is the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013.


2019 Performance During FY19 we have seen an increase in the number of accidents leading to a RIDDOR. We believe we have the appropriate resourcing in place to focus on identified root causes.


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