AS9100 – SO WHAT? AS
9100 …
5 lean
manufacturing … those are important sounding terms. What exactly do they mean? More importantly, what do they mean to the average helicopter operator? Simply put, AS9100 is a certified manufacturing
process
that forces a company to take a hard, realistic look in the mirror. Its goal is to identify bottlenecks in the manufacturing chain, to standardize processes, and to create new efficiencies that maximize production. What this means in practice is having a system in place that virtually guarantees Spectrum Aeromed can produce what it says it will produce, in a time frame that it promises to the customer, at a high quality standard. The math is simple: Quality Products + Efficient Delivery = Happy Customers�
According to Christenson,
“The impetus for becoming AS9100 certified, in the first place, revolved around a pain point that is very common to the aviation interiors business: on-time delivery— or lack thereof.” As Spectrum Aeromed met new customers, especially in the helicopter industry, there was common frustration with many installation companies and their lack of desire to deliver products on time.
Spectrum Production Intern Chris Koudela rounds up parts to complete a project.
Rammie Olson is Spectrum
Aeromed’s project manager. Once a sale is made, it’s her job to carry it through engineering,
delivery, and installation. reinforce how seriously
the
company takes AS9100 and on-time delivery from sale to installation, she explains, “We completely understand that if we do not finish a client’s project on time, not only will their aircraft not be saving lives, but it may be costing them real money. No operator wants their helicopter sitting in the hangar for weeks or months, not turning revenue. We have to put ourselves in the client’s shoes at every turn in the process.”
production, To
rotorcraftpro.com
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