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Solid Solutions


Crosson tackles all of the issues cited above – not just for pilots, but for anyone who works in the air – by serving as their employers’ aeromedical safety officer (AmSO) for a fixed term or an ongoing basis. In this role, Crosson visits aircrews at their bases on an agreed schedule, talking to them about their physiological challenges and looking for ways he can help. Crosson also helps other clients by training their aviation safety officers to do this work on an ongoing basis.


The services provided by Delta P include:


• Dealing with physiological issues developed by flight crews. • Helping resolve problems caused by using aviation life support equipment (ALSE) and personal protective equipment (PPE), including specialized equipment such as NVGs.


• Helping with human factor issues related to flight operations, including workplace design and equipment ergonomics.


• Accident and mishap investigations. • Crew Resource Management (CRM). • Reducing fatigue and other issues related to crew rest procedure.


• Training courses. • Mitigating hearing loss. • Reducing work-related neck and back pain.


Listening Comes First


Crosson certainly has the credentials to provide all of these services. In addition to running Delta P for 31 years, he is the aeromedical liaison to the medical community for the Airborne Public Safety Association (APSA), and a member of both the Aerospace Medical Association’s Aviation Safety Committee and Aerospace Human Performance Committee. He is also an advisor to the Commission on Accreditation of Medical Transport Systems (CAMTS) Aviation Advisory Board, and a member of the U.S. Helicopter Safety Team (USHST).


This said, Crosson’s approach to helping pilots isn’t built on impressing them with his resume, but rather taking the time to get to know them, listen to them, and build trust.


“I don’t want to visit aircrews for a Chamber of Commerce promotional tour; I want to sit down with them and share a meal when conditions are bad,” said Crosson. “And I want to be there enough so that they learn that they can trust me and tell me their issues in confidence and let me help.”


Sometimes the fix is quite simple. “A pilot can be getting headaches and feeling nervous in flight, only to have me remedy the problem by getting them to sit differently,” Crosson said. Other times it may require changes to the pilot’s lifestyle, diet, and exercise regime – or lack thereof. Add in health and fitness training for his aerospace clients, and Crosson improves their ability to do their jobs safely and live with their careers.


84 Jan/Feb 2020


Testimonials


The best indicator of any business’ performance is the willingness of customers to write testimonials on its behalf. Delta P’s website (delta-p.com) is full of such testimonials. Two of the company’s clients even took the time to personally write Rotorcraft Pro to attest to Crosson’s effectiveness in addressing human factors and human performance. They write:


“Dr. Crosson has been our consultant for over three years and his academic/institutional knowledge combined with his individual people skills has allowed him to become a valuable asset to our Aviation Bureau as a whole and to each of our team members at the personal level. His focus is on human performance aspects as it relates to everything in aviation, from SMS to AME questions and issues. His valuable insight into aviation safety has greatly enhanced the overall safety culture of our crew members, both collectively and individually. His consulting service and personal dedication is valued and represents first class service to our organization and the aviation community.” — Deputy Commander Brian L. Amos, Arizona Department of Public Safety Aviation Bureau.


“In 2000 I had to have a stent placed and was diagnosed with cardiovascular disease. I have been dealing with the FAA Aeromedical Division ever since. It was a long, hard battle for my medical certification; not necessarily because of the requirements, but because there was NO ONE, including the Aeromedical Division, that would explain the steps necessary. No one in the pilot world would discuss it either, mostly because of the fear of the FAA. I even had professional pilots tell me that my first mistake was reporting it.”


— Aircraft Commander Robert L. Crumley of the Seminole County Sheriff’s Office in Florida.


In 2016, Deputy Sheriff Crumley had a new stent installed due to scar tissue that had formed around the old one. This grounded him again, with no one (including the FAA) helping Crumley regain the flight status he was legitimately entitled to have. Then he was introduced to Crosson, and everything changed for the better. “(Crosson) got the answers and helped me through the process,” Crumley wrote. “If not for (him), I am certain that would have been the end of my career.”


This happy outcome is in contrast to the fate of Crumley’s friend, who was also a deputy sheriff/pilot. Worried about his health yet fearful of the FAA Aeromedical Division and what admitting to problems would do to his career, this friend stayed quiet; choosing instead to privately “try to make some changes and start getting in better shape — or at least that was what his wife said at his funeral,” wrote Crumley.


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