Care quality
in book so that all visitors are aware. Staff are informed when they apply for posts and it also clearly details within their contract of employment documentation that we use CCTV monitoring. Staff therefore have an informed choice about whether they wish to work in a monitored environment or not.
Conclusion
Having used CCTV for over four years, it is an essential tool in aiding quality improvement, safeguarding vulnerable people and risk management. We have never had any concerns or complaints raised by anyone in relation to our CCTV. We do not believe it has prevented us recruiting excellent staff nor has it affected our occupancy and fill rate. Staff tell us that they feel comfortable and reassured that recording is in place and we think our residents feel safe and confident. If operated in a sensitive manner we cannot find any negative aspects of its use other than a financial investment, which some care providers may believe will bring no positive return. In our view, CCTV is one of the best investments we have made and we would strongly advocate for it being more widely used, especially where residents are highly vulnerable and do
not have a voice of their own. CCTV does not eliminate risks of neglect or abuse and it must never be considered a replacement for good management, governance procedures or other risk prevention tools.
However, it most definitely reduces risks of harm to vulnerable people, protects staff who may be subject to unreasonable accusations and underpins our values as a
Lesa McAnulty
Lesa McAnulty is chief operating officer of the award-winning The Marbrook Centre in Cambridgeshire and sister company Ardale Care. Lesa qualified as a General Nurse in the mid-1980s. Following a management path rather than the clinical, Lesa moved into learning disability care services and was involved in the re-provision of services for people with learning disabilities and ultimately the decommissioning of the large psychiatric hospitals. Lesa later spent five years as an inspection & registration officer regulating homes, hospitals and boarding schools
transparent and honest care provider with everything that goes on under our roof captured - other than bedroom and bathing activities - and available to scrutiny by appropriate criminal and regulatory authorities at any time. We are very reassured by our experience and proud that we dared take this bold step into this controversial area.
TCHE
throughout Hertfordshire. From there, Lesa joined Brookdale Care in 1995, ultimately becoming managing director until the business was sold in 2015. Brookdale’s owner and Lesa continued to work together after the sale and created sister companies Marbrook Care and Ardale Care.
November 2020 •
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