Digital care records Your super users are your in-house
experts. They will be your most advanced users of the software and, working with the supplier, they will keep pushing the software to do more and deliver more for your business. Once your system is in place, super users
act as your first line of support – to help others with basic issues that are quicker and easier to solve directly, rather than by involving your software supplier. App champions are slightly different. These are usually senior care workers or care workers who are especially passionate or enthusiastic about your move to digital records. They help spread this enthusiasm with fellow care workers, listen to concerns, or even suggestions and ideas, in a non-judgemental and confidential way. They then work with management, super users, or the supplier to see how to solve highlighted challenges or assess and develop ideas that staff have proposed.
Adapt your policies and procedures When you transition to electronic care records you will need to update your policies and procedures to reflect changes to processes and how staff now find information. While digitising your care
records you may also want to look at a digital policies and procedures solution. This is not essential, as you can just update your paper documentation, but having both your care
Steve Sawyer
Steve joined Access in 2013 with over 20 years’ experience in the care and not-for- profit sectors in a range of commercial, consulting, and technical roles at software providers and client organisations. In 2014, Steve launched Access Health and Social Care, taking over as managing director for the division in 2019. Today, the Access Health, Support & Care division is a leading provider to the UK’s local government, health, and social care sectors. Steve provides strategic leadership to one of the fastest-growing divisions within Access, heading up a team of over 800 dedicated professionals in health, local government and social care. His team provides specialist solutions to more than 10,000 registered care providers, and around 50 NHS trusts and 200 local
records and policies and procedures digital and easily accessible via carers’ mobile devices does make for a neat, seamless approach.
n
authorities. Steve’s vision is to deliver better health, support, and care services, give customers the freedom to make a difference, and facilitate a positive, personal experience for every individual and case within the HSC network.
May 2023
www.thecarehomeenvironment.com
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