News
Bridgend care home sold to independent investment group in Christie & Co deal
Heathfields Residential Home in Bridgend, Wales, has been sold to an independent investment group after 30 years of private ownership. Established in 1986, the 22-bed Heathfields
has been owned by Primrose Davies since 1990. The home was recently brought to market to allow Davies to pursue a well-earned retirement. Following a confidential sales process with Christie & Co, the business has been sold to an independent investment group led by Tijo Joseph. While the group has a portfolio spanning a variety of sectors, Heathfields is its first residential home.
Tijo Joseph said: “We are thrilled to have
completed the acquisition of Heathfields, which marks our first venture into the care home sector. The high-quality facilities and
excellent reputation of the home made it an attractive acquisition for us, and we look forward to building on the strong foundations already in place.” Primrose Davies said: “I have owned Heathfields for over 30 years and I’m very proud of the business that it has become over this time. I look forward to my retirement and wish Tijo and his team all the best with the home going forward.” Oliver McCarthy, associate director of care at Christie & Co, added: “Primrose has worked tirelessly to create an outstanding care home with an enviable reputation, and l’m sure the new owners will continue her hard work. “The transactional care market in Wales
was buoyant last year, and we’re seeing this continue in 2023, as buyer appetite remains high for a range of assets across the country.”
Hallmark acquires Cardiff site for new care home
Hallmark Care Homes has acquired a 1.79 acre site in Cardiff to develop a new 80-bed, residential, nursing, and dementia care home.
According to hallmark, the £28m
project on Cypress Drive will provide an ‘exceptional, high-quality care home for older people including state of the art amenities’. It will ‘draw on the latest technology in the sector and will comprise an array of extensive communal facilities’. In June, Hallmark will be inviting the local community to give feedback on proposals for development, ahead of the submission of a planning application. The Essex-based care provider currently operates 19 homes, six of which are based in Wales, and will be responsible for the planning, design, and interior of the new build. The family-run business also has plans to open two new homes this year in West Sussex and Somerset. Hallmark Care Homes MD Aneurin
Brown said: “We are very pleased to acquire this site in Cardiff to meet the growing demand for specialist care in the area. Our proposed development will provide a beautiful and supportive environment for local people to thrive, utilising our 26 years of care experience. We’ll deliver much-needed care beds to the community as well as modern facilities and communal spaces which will enable residents to socialise with their family and friends.”
Four Seasons Health Care wins prestigious Feefo Trusted Service Award 2023
Four Seasons Health Care has won the Feefo Trusted Service award 2023, an independent seal of excellence that recognises businesses delivering world-class customer service. Reviews platform Feefo awards its
Trusted Service accolade for businesses demonstrating excellent customer service by analysing feedback from verified reviews by real customers. According to Feefo, the fact that the award is based purely on interactions with customers, and is thus a true reflection of a business’s commitment to outstanding service, is unique. This year, Four Seasons Health Care
May 2023
www.thecarehomeenvironment.com
was recognised for the care and attention it gives to those looking to move into a care home, starting from the initial point of contact. Feedback received by Feefo showed how people felt supported and welcomed during the enquiry process, which includes personalised show rounds, helpful information, and a commitment by Four Seasons to providing truly individualised care. Four Seasons Health Care Group CEO Joe O’Connor said: “We are thrilled to receive this award which shows our commitment to providing an exceptional level of service to families looking for care for their loved ones. We
know it can be a daunting and emotional time and I’m extremely proud of our team members whose kindness and support help to make the experience go as smoothly as possible.” Feefo CEO commented: “This year has
been a difficult one for so many businesses, so I’m delighted to recognise those which have provided consistently high levels of customer service and satisfaction. “The Trusted Service Awards have always
been about recognising companies, like Four Seasons Health Care, that go way beyond the norm in customer service to receive great feedback from delighted customers.”
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