become overwhelming. Ultimately the solutions and supplier

organisations involved must fit with your objectives and be person-centred, rather than you fitting your service to the technology available.

Promote autonomy through an individual, strengths-based approach to TEC Align to what people want to achieve and what they can do, rather than what they cannot do. This could be using TEC to enable a person to access the grounds of a care home safely or using reminiscence apps to remember where they grew up and connect back to their community.

Enable connectivity with family and friends This can be achieved through video calls, doing virtual exercise classes together, viewing family photos and recorded messages. These interactions will keep people engaged and active in their wider network of family and friends if lockdown restrictions arise again or mobility becomes an issue.

Be quality-led Just as care organisations must demonstrate quality around care delivery in line with CQC requirements, it is crucial that they engage with TEC services and solutions that can also demonstrate quality and safety.

This assurance can be obtained

through audited compliance to the Quality Standards Framework, which is independently delivered by TEC Quality.3

Help to reduce or defer an escalation of need As the work in Sunderland shows, TEC can enable care staff to link into clinicians remotely or access support, out of hours, through video consultation. Technological solutions offer ways to monitor and measure trends and patterns in movement and activity, so staff know when to intervene, ahead of crisis. The Social Care Future group describes its vision for social care as ‘wanting to live in the place we call home with the people and things that we love, in communities where we look out for one another, doing things that matter to us.’ When someone moves to a care home, living a connected and meaningful life is more important than ever. Covid-19 has illuminated the role that technology can play in achieving these outcomes and my hope now is that many more care homes see the light.

Paul Burstow TCHE

References 1 ADASS, TSA, The ADASS TSA Commission,

2 Care England, TSA, TLAP, TEC Stories Care Homes campaigns/tec-stories-care-hom/.

3 TEC Quality

Paul Burstow is chairman of the Social Care Institute for Excellence (SCIE) and president of the TEC Services Association. He has over 30 years of public service leadership in local government, Westminster and Whitehall. Paul was appointed minister of state for care services in 2010 leading the drafting of the Care Bill (now Act) and No Health Without Mental Health strategy. Paul was appointed to Her Majesty’s Privy Council in 2012. His interest in social care saw him appointed as chairman of the Design Council’s Transform Ageing National Advisory Panel in 2016 and as President of the TSA - the voice of technology enabled care in 2017. Paul joined the SCIE board as chairman in July 2017.

June 2021 •


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